Store Manager Stephenville 725

CNG Holdings•Stephenville, TX

About The Position

The Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands of CNG Holdings, Inc. The role oversees site operations, sales, customer service, and store-level leadership. Store Managers serve and educate customers about available products and services, handle transactions and cash, support compliance, and coordinate staff scheduling, training, and performance against store targets. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel to stores in the assigned district, with possible travel to neighboring districts and overnight stays.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Must have reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.
Able to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present customers with product and service options that meet their needs, and educate them about the product portfolio.
Use active listening to confirm or clarify customer information and help resolve complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, and courtesy and collection calls in accordance with regulations, procedures, and district or region expectations.
Handle and count currency, cash, and coins; manage the cash drawer and deposits, move cash between the secure safe and cash drawer, and perform other cash-handling duties. Bank deposits or pickups may also be required.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree acknowledgments on time.
Coordinate store operations, development, and training to help the store achieve its metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support staff in providing excellent customer service and upholding the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores in the assigned district and, when requested, to neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.