(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment, potentially facing challenges such as high turnover, engagement issues, and competitive markets. The Store Manager must uphold the company's Open Door Policy by addressing associate concerns, researching issues, and ensuring consistent resolution across managerial levels. They are also responsible for ensuring compliance with company policies and procedures, managing relationships with officials, overseeing asset protection and safety, and driving financial performance by achieving sales and profit goals. Additionally, the Store Manager champions community outreach programs, models excellent customer service, drives sales through effective merchandising and inventory management, and ensures the success of the Academy training environment and store standards. This role requires developing and implementing strategies to attract and maintain a skilled workforce, cultivating an environment of integrity and ethics, and leveraging partnerships to achieve business goals. The Store Manager is expected to respect individuals, build high-performing teams, embrace diversity, and act with integrity, putting the customer first, making data-driven decisions, striving for excellence, and driving continuous improvement.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability
- 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
- OR 4 years general management experience, including financial accountability
- 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings)
- For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state specific requirements: may require a current state-issued Certificate of Eligibility.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store
- 1 year experience as a Store Manager in a medium complex store
- 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, including recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, teaching consistency in responsiveness and resolution, and providing resolution for associates.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging compliance requirements, developing relationships with officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans.
- Initiates, directs, and participates in community outreach programs, encouraging and supporting associates in serving the community, establishing relationships with community and media contacts, and presenting the company's perspective.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, maintaining a strategic business perspective, anticipating KPIs, executing process improvements, leading expense control, interfacing with market teams, and developing plans to correct deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
- Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, accurate pricing, proper signing, and adequate stock and inventory levels.
- Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates into leadership activities, engaging trainees, acting as a culture champion, and acting as an Academy advocate.
- Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, and promoting a customer environment.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading community outreach initiatives and engaging key stakeholders.
- Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and creating opportunities for all associates to thrive.
- Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, and holding oneself and others accountable.
- Serves customers and members by delivering results, putting the customer first, considering how, where, and when customers shop, and applying the EDLP and EDLC business models.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering all stakeholders when making plans.
- Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees completely paid for by Walmart through Live Better U for eligible associates
- Paid time off and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Performance-based bonus awards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
