(USA) Store Manager - Supercenter
About The Position
The Store Manager role is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This involves providing supervision and development opportunities in a dynamic environment that may present challenges such as high turnover, engagement issues, inexperienced associates, and competitive recruiting markets. The role requires proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset. The Store Manager upholds the company's Open Door Policy by addressing associate concerns, researching issues, leveraging resources, and ensuring consistent resolution across managerial levels. They also ensure compliance with company policies and procedures, manage asset protection and safety controls, maintain quality assurance, oversee operational reviews, and implement action plans for deficiencies. Community outreach is a key aspect, requiring engagement with local officials, media, and community groups to represent the company and champion its programs and sustainability efforts. The Store Manager drives financial performance by achieving sales and profit goals, controlling expenses, managing margins, and developing financial plans. They are responsible for sales performance, merchandise presentation, pricing, signing, and inventory levels. The role also involves ensuring the success of the Academy training environment and store standards, acting as a visible operations champion, and participating in talent and succession planning. Overall direction involves analyzing business objectives, developing strategies, managing resources, and promoting continuous learning. Attracting and maintaining a skilled workforce through recruitment, development, and mentorship is crucial. The Store Manager cultivates an environment of integrity and ethics, fostering a culture of respect, collaboration, and belonging. They build high-performing teams, embrace diversity, and empower associates. Acting with integrity means upholding the highest standards of ethics and compliance, holding oneself and others accountable, and supporting the company's goal of becoming a regenerative company. Serving customers means delivering results, prioritizing the customer experience, and applying business models to all plans. Making decisions based on data, balancing priorities, and considering all stakeholders are essential. Striving for excellence involves continuous improvement, adopting new technologies, and supporting change.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, addressing challenges such as high turnover, engagement issues, inexperienced associates, and recruiting difficulties.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, and providing resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, managing asset protection and safety controls, and maintaining quality assurance standards.
- Initiates, directs, and participates in community outreach programs, engaging with local officials, media, and community groups.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, and developing financial plans.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs and issues are resolved.
- Drives sales in the facility by accounting for various indicators, ensuring effective merchandise presentation, and managing inventory levels.
- Ensures the success of the Academy training environment and store standards, creating an engaging environment for associates and trainees.
- Provides overall direction by analyzing business objectives and customer needs, developing strategies, and managing resources.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals.
- Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance.
- Delivers results while putting the customer first, considering how, where, and when customers shop.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities.
- Displays curiosity and a desire to learn, takes calculated risks, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical, vision and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees are completely paid for by Walmart for eligible associates through Live Better U
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What This Job Offers
Job Type
Full-time
Career Level
Manager
