(USA) Store Manager - Supercenter
About The Position
The Store Manager role is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This involves providing supervision and development opportunities in a dynamic environment that may present challenges such as high turnover, engagement issues, inexperienced associates, and competitive markets. The role requires proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset. The Store Manager upholds the company's Open Door Policy by addressing associate concerns, researching issues, leveraging resources, and ensuring consistent resolution across managerial levels. They also ensure compliance with company policies and procedures, manage relationships with officials, oversee asset protection and safety controls, and drive financial performance by achieving sales and profit goals. Additionally, the Store Manager models and enforces customer service standards, drives sales through effective merchandising and inventory management, ensures the success of the Academy training environment, and provides overall direction by analyzing business objectives and customer needs. They develop and implement strategies to attract and maintain a skilled workforce, cultivate an environment of integrity and ethics, and leverage internal and external partnerships for business goals. The role emphasizes respecting individuals by building high-performing teams, embracing differences, and creating a culture of belonging, as well as acting with integrity by upholding ethical standards and supporting Walmart's goal of becoming a regenerative company. The Store Manager serves customers by putting them first, making data-driven decisions, and balancing priorities. They strive for excellence by displaying curiosity, taking calculated risks, and driving continuous improvement.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state specific requirements, may require a current state issued Certificate of Eligibility.
- Associates will be required to successfully complete all job required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, including recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, and providing resolution.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging requirements, developing relationships with officials, analyzing reports, implementing asset protection and safety controls, and overseeing operational reviews.
- Initiates, directs, and participates in community outreach programs, encouraging associates and managers to serve as community members, establishing relationships with key individuals or groups, and representing the company.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, controlling expenses, interfacing with market teams to drive margins, and developing plans to correct deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
- Drives sales in the facility by accounting for dynamic indicators, ensuring effective merchandise presentation, proper pricing, signing, and in-stock levels, and budgeting and forecasting sales.
- Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates, engaging trainees, acting as a culture champion, and maintaining a high level of customer service.
- Provides overall direction by analyzing business objectives and customer needs, developing business strategies, determining resource requirements, evaluating operational processes, and identifying improvement opportunities.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, and supporting mentorship and succession planning.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading community outreach initiatives and engaging key stakeholders.
- Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and holds oneself and others accountable.
- Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
- Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models.
- Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
- Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
