Goodwill Store Manager
About The Position
This position is responsible for managing all aspects of a retail thrift store, including staffing, donation processing and pricing, sales floor presentation, and administrative oversight. The role involves managing store logistics, inventory, and performance goals, overseeing the entire donated goods process from donation to sales floor preparation, merchandising the sales floor, and overseeing production and pricing of donated merchandise. The Store Manager is also responsible for maintaining a safe and clean store environment, providing outstanding customer service, overseeing the store management team and daily operations, and ensuring adherence to organizational policies and procedures. This role requires strong communication skills, the ability to recruit, hire, train, and terminate staff, and to work as a team to meet budget and production goals. Additionally, the Store Manager will provide regular reporting to various departments, complete safety assessments, and oversee the store budget, staffing, and goals.
Requirements
- Customer service.
- Experience supervising and hiring staff.
- Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, webinar/conference call, etc.
- Budget management and tracking.
- Leadership, communication, organizational, and decision-making skills.
- Able to read, write and speak the English language to communicate with staff and customers.
- Able to move independently or with reasonable accommodation within the facility.
- Able to lift and carry 20-100 pounds with team lifting or mechanical assistance.
- Able to stand, stoop, bend, or carry for extended periods.
- Tolerant to extreme changes in temperature and humidity.
- Have reliable transportation, a good driving record, valid driver’s license, and proof of personal vehicle insurance.
- Pass DMV check.
- All positions require the completion of a background check.
- 3-5 years of supervisory/management experience, preferably in retail.
- High school diploma or equivalent.
Nice To Haves
- Retail management preferred.
Responsibilities
- Manage store logistics, inventory, and store performance/goals
- Manage entire donated goods process: donation door to production area to sales floor to preparation for outlet/recycling
- Merchandise sales floor
- Oversee production and pricing of donated merchandise
- Maintain safe and clean store environment
- Provide outstanding customer service
- Oversee store management team supervises daily operations
- Recruit, hire, train and terminate staff
- Work as a team to meet budget and production goals
- Ensure adherence to organization’s policies and procedures
- Provide regular and accurate reporting to human resources, asset protection, safety, finance, and other departments
- Complete required safety assessments
- Oversee store budget, staffing, and goals
Benefits
- Medical, Vision, Dental, and Voluntary Products
- Paid Time Off (PTO)
- 401(k) Retirement Plan + up to 4% contribution
- Tuition Assistance
- Flexible Spending + Health Savings Accounts
- 10% Discount on ESGW Services
- Employee Wellness Program
- 30% Discount at Goodwill Stores
- Potential incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
