Store Manager (Luxury Retail)

Frette•Boston, MA

2d•Onsite

About The Position

We are seeking an entrepreneurial and results-driven Store Manager to lead our Boston boutique and drive business performance in a growing market. The Store Manager will act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship. They will drive store profitability through strong KPI management and strategic decision-making, build and maintain a loyal client base through CRM, outreach, and personalized service, and establish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presence. The role also ensures an exceptional “white glove” client experience, including bespoke services and in-home consultations, and oversees all aspects of store operations including scheduling, reporting, and financial performance. Additionally, the Store Manager ensures execution of visual merchandising and brand presentation standards, manages inventory, stock flow, and loss prevention processes, and partners with corporate teams to execute business initiatives and continuously improve store performance while maintaining compliance with company policies, procedures, and legal requirements.

Requirements

Several years of retail management experience, preferably within luxury retail, hospitality, or interior design required
Proven track record of driving revenue growth and leading high-performing teams
Strong business acumen with the ability to analyze trends and adapt strategies
Exceptional leadership, communication, and interpersonal skills
Experience with CRM tools, clienteling, and relationship-driven selling
Highly organized with strong problem-solving and decision-making abilities
Proficiency in POS systems, Microsoft Office, and Google Workspace
Flexible schedule, including evenings, weekends, and holidays
Ability to lift and mobilize items up to 40 lbs. using appropriate equipment and techniques
Ability to move throughout the boutique, stockroom, and offsite locations as needed
Ability to stand for extended periods and perform physical tasks including bending, stooping, and climbing ladders

Responsibilities

Lead, coach, and inspire a high-performing team to consistently exceed sales and service goals
Recruit, develop, and retain top talent while fostering a culture of accountability and collaboration
Set clear expectations, analyze performance, and implement action plans to drive results
Lead daily and monthly meetings to align priorities, communicate business updates, and strengthen team engagement
Act as a Frette Brand Ambassador, modeling elevated selling and storytelling around heritage and craftsmanship
Drive store profitability through strong KPI management and strategic decision-making
Build and maintain a loyal client base through CRM, outreach, and personalized service
Establish partnerships with interior designers, hospitality partners, and local businesses to grow the brand presence
Ensure an exceptional “white glove” client experience, including bespoke services and in-home consultations
Oversee all aspects of store operations including scheduling, reporting, and financial performance
Ensure execution of visual merchandising and brand presentation standards
Manage inventory, stock flow, and loss prevention processes
Partner with corporate teams to execute business initiatives and continuously improve store performance
Maintain compliance with company policies, procedures, and legal requirements