Luxury Retail Shift Leader
About The Position
Max Pawn is seeking a passionate and service-oriented individual to join their team as a Retail Shift Manager, also known as a Lead Pawn Broker. This is presented as a career opportunity rather than just a job, with potential for growth into greater roles within the EZCORP family of brands. The company emphasizes customer service and team member development, offering a fast-paced environment with competitive pay, bonus potential, and benefits. The role involves providing outstanding customer service, building customer relationships, promoting sales, and processing pawn loans and extensions. The Shift Manager is responsible for creating a friendly and respectful environment, supervising and coaching team members, and performing opening and closing procedures.
Requirements
- High school diploma or GED
- Minimum 1 year of supervisory, key holder, or team/shift lead experience
- Able to pass a criminal background check and drug test
- Valid driver's license and auto insurance
- Adhere to all Company policies, procedures, and regulations
- Engaging personality
- Solid leadership
- Strong negotiation talents
- Ability to read and manage customer needs
- Highly organized and detail-oriented
- Excellent judgment
- Strong time-management and prioritization skills
- Excellent communication and interpersonal skills
- Ability to build solid ongoing customer relationships
Nice To Haves
- Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
- Sales background, a plus
- Bilingual, a plus
Responsibilities
- Provide outstanding customer service and build solid relationships with customers.
- Promote sales and make deals for a wide variety of pawn items.
- Process loans and extensions.
- Come to jointly satisfactory terms regarding items to be pawned.
- Perform opening and closing store procedures.
- Supervise and coach store Team Members.
- Provide a friendly, courteous, and respectful environment.
Benefits
- Competitive pay
- Generous bonus potential
- Great benefits
- Comprehensive benefits package
- Structured career path
- $.50 raise upon completion of initial 5-week paid training program
- Transition to Lead Pawnbroker upon completion of the program
- Structured leadership training programs
- Opportunity to apply for Store Manager in Training position
- Free Health Insurance (TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
- Competitive Wages
- Monthly UNCAPPED Bonus Potential
- Paid on Store and Individual Performance
- Great Working Hours
- 401(k) with Company Match
- Generous Paid Time Off
- Holiday Pay
- Store Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
