Store Manager

Five Below•Walla Walla, WA

1d•Onsite

About The Position

The Store Manager leads the store team and is responsible for delivering a strong customer experience while balancing store operations, team development, and sales results. The role requires a visible, hands-on leader who coaches associates, manages labor and store priorities, keeps merchandise and sales-floor execution on track, and builds a positive, high-performing culture. The Store Manager adapts to changing business needs, leads with integrity, and is accountable for store outcomes. The position is primarily active on the sales floor, with structured time for development check-ins, coaching conversations, labor and volume planning, and use of company resources and programs. Success is measured through sales and labor results, customer feedback and satisfaction, store scorecard performance, team development and retention, and operational execution and compliance. This hourly position requires a flexible schedule that may include days, evenings, weekends, and holidays. Physical requirements include frequent movement throughout the store, remaining upright and stationary for 80% of the time, and lifting, pushing, or pulling up to 25 pounds and moving merchandise to heights of 5–10 feet.

Requirements

At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
High school graduate or equivalent.
At least 3 years of management experience preferred.
5–10+ years of leadership experience leading teams and delivering results, as described under What You Bring to the Team.
Experience managing a store or large department; retail experience preferred but not required.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to lift, push, or pull up to 25 pounds and place or move merchandise to a height of 5–10 feet.
Ability to operate a computer, printer, cash register, ladders, pallet jacks, and handheld devices as required.
Ability to discern email and printed instructions about merchandise layouts, associate schedules, and operating procedures.
Ability to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
Ability to frequently move around the sales floor and stockroom and remain stationary and upright for 80% of the time.
Ability to occasionally climb and descend ladders and frequently kneel, bend, twist, and stoop.

Nice To Haves

Promotion from assistant manager or co-manager roles is a plus.
Retail management experience is preferred.

Responsibilities

Lead the store team and serve as the visible face and pace-setter for the store.
Develop associates through coaching, feedback, and recognition.
Oversee store operations, including freight flow, sales-floor zones, and clear priorities.
Manage labor and adjust staffing to business needs while staying on budget.
Drive sales by modeling selling behaviors, guiding the team, and supporting customer satisfaction.
Build a positive, fun, high-performing team culture.
Adapt quickly to changing business conditions and priorities.
Act with integrity and take ownership of outcomes.
Plan and conduct development check-ins and coaching conversations.
Plan labor and volume using company resources and programs.
Deliver results across sales and labor, customer satisfaction, store scorecard performance, team development and retention, and operational execution and compliance.