Store Manager - Internal

Eaze•West Palm Beach, FL

2d•Onsite

About The Position

Green Dragon is one of the longest-operating cannabis companies in the United States, having been in continuous operation since 2009 in Denver, Colorado. With dispensaries located throughout Colorado and Florida, Green Dragon is a vertically integrated and fast-growing company in the exciting cannabis industry. The company is bringing its high-quality products, top-notch customer service, and expertise to the burgeoning Florida cannabis market and is currently opening stores throughout the state.

Requirements

3+ or more years of management experience in a retail store environment, leading a team of people
Strong communication and interpersonal skills
Excellent customer service experience
Reliable, Professional, and Trustworthy
Ability to work in a fast-paced environment with a sense of urgency
“Whatever it takes” mentality; desire to go above and beyond
Must have the flexibility to work days/nights/weekends/holidays
Excellent organizational skills
Efficient in Google and Microsoft Office
High school diploma/GED required
Successful completion of a Level 2 Background Screening
Willing and able to submit fingerprints for a Level 2 background screening upon hire

Nice To Haves

Seed-to-sale experience preferred

Responsibilities

Responsible for overseeing the daily operations of the store, ensuring high levels of customer satisfaction, and maintaining and enforcing the Company's policies and procedures
Responsible for ensuring high levels of customer satisfaction through excellent customer service, leading by example, and training the retail staff on customer service standards
Maintains technical industry knowledge and product knowledge, trains staff on products in the store
Ensure compliance with legal requirements and complete store evaluations
Has a full understanding of the compliance binder
Responsible for the proper and accurate use and training of the POS, cash handling, safe audits, and change drops
Upholds and enforces the Company policies and procedures, and effectively trains new staff on the policies and procedures
Managing and motivating store staff by coaching and training
Conduct performance appraisals and communicate any performance issues to HR and DM
Responsible for significant administrative tasks to include daily and weekly schedules of store staff and managing time off requests
Responsible for opening and closing the store, and ensuring daily coverage (must work 2 Fridays and 2 Saturdays per month)
Responsible for accurately and efficiently receiving and processing orders
Upholds visual merchandising standards, checking that proper signage, price tickets, marketing materials, etc., are visible and updated
Effectively leads and maintains communication at the store level
Responsible for maintaining a clean, neat, and well-stocked store as well as ensuring general housekeeping duties are upheld
Maintain store security, use of the NVR cameras, and ensure all customers are screened at the entrance
Responsible for participating, assisting, and scheduling the proper staff for inventory audits with the Operations team
Responding effectively to customer complaints and inquiries
Respond to any emergency action items and issues, such as pulling NVR footage
Approves any product discounts
This role does not include the authority to hire, terminate, or suspend employees
Other duties and responsibilities as assigned