Store Manager - Kay Jewelers - 1601 North Clinton Street

KAY•Kay Defiance, OH

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers an excellent customer experience. The Store Manager communicates expectations and company initiatives, coaches staff on brand standards and performance, and develops strategies to meet sales goals. The role also oversees talent selection, onboarding, ongoing training, team performance, store presentation, operational compliance, and expense and profit controls. The position includes a variable store schedule, with opening and closing shifts, weekends, evenings, holidays, and extended hours as business needs require.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and explain detailed information.
Reliability and dependability.
Ability to stand, reach, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; hours increase during peak selling periods.
Ability to travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to support a People First environment and a best-in-class customer experience.
Communicate performance expectations, corporate initiatives, strategies, and goals; ensure team members understand how their work contributes to company results.
Coach and develop staff to uphold brand image and consistently execute customer interactions, store visuals, and marketing.
Train team members and ensure customers receive a strong experience through customer outreach, communication, clear expectations, follow-up, and issue resolution.
Compile and follow up on customer requests; empower team members to resolve customer issues within established parameters.
Attain sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and root causes of operational problems, and develop and implement improvement plans.
Monitor competitor marketing, merchandising, payment programs, merchandise, and services; communicate relevant observations to management.
Collaborate with other Signet Store Managers in the area to share information, use resources efficiently, and accomplish shared objectives.
Select and develop talent; provide onboarding, coaching, and development in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance and progress; maintain open communication and encourage team participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Foster a positive and professional atmosphere where team members, guests, and vendors are respected and valued.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness, represent the banner, and comply with company policies and practices.
Improve sales performance and profit margins by managing discounting, expenses, payroll, and repair departments.
Schedule work to meet operating needs, including opening and closing shifts, weekday and weekend coverage, and time for coaching and training.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.