Store Manager - Full Time Hourly

Outerknown•Malibu, CA

5h•$38 - $43•Onsite

About The Position

Outerknown is seeking a passionate Store Manager for their Malibu location. This role is responsible for ensuring positive customer experiences, overseeing store operations, meeting individual sales and metric goals, driving profitable sales growth, and coaching store specialists to provide exceptional shopping experiences. The ideal candidate will be an outgoing, engaging leader who is determined to achieve results, values consistency and order, and focuses on customers and associates. As a leader at Outerknown, you will champion sustainability, fair labor standards, and the circular fashion economy. This role offers an opportunity to be innovative, create opportunities within the store and community, and contribute to the brand's mission of building clothing in harmony with the planet while taking care of people and resources.

Requirements

Minimum of 5 years of specialty, luxury goods, or comparable retail environment experience.
Prior sales management experience.
Proven ability to drive sales results, analyze selling reports, identify business trends, and react quickly to business needs.
Skilled at delivering thoughtful and appropriate positive and developmental feedback.
Seeks feedback from business partners and cultivates an environment that encourages open conversation around opportunities for personal development.
Genuinely values a circular fashion economy, sustainability, and the importance of fair labor standards.
Comfort in making decisions and mediating conflict within a team environment.
Ability to address complex issues and allocate time to execute multiple tasks and change priorities.
Exceptional interpersonal, communication, and customer service skills.
Ability to identify top talent and train/develop/retain great people.
Experience creating schedules and managing time & attendance.
Proficient in Windows-based software such as Excel, Word, and Outlook.
Proficient in Google-based software such as Sheets, Slides, and Docs.

Nice To Haves

Experience opening a store from the ground up is a plus.

Responsibilities

Building and managing a high-performing sales team, fostering a culture of collaboration and accountability.
Mentoring and coaching sales representatives to improve their performance and help them achieve their goals.
Implementing training programs for employees, with a focus on product launches and brand initiatives.
Creating sales strategies to achieve targets/goals.
Developing and maintaining relationships with prospect/established customers and partners.
Analyzing market trends and identifying new opportunities for growth.
Reviewing reports on sales performance and market trends.
Collaborating with other departments, such as marketing and operations, to ensure company-wide alignment and success.
Communicating clearly and effectively with retail business partners, sharing the state of the business, team updates, ideas, opportunities, and successes.
Ensuring the sales team is knowledgeable about the company's products and services and able to effectively communicate their value to customers.
Setting goals, tracking progress, and holding sales representatives accountable for meeting objectives.
Providing exceptional customer service, including responding to inquiries, addressing concerns, and resolving issues in a timely manner.
Attending and/or initiating events outside the store to showcase the brand, operate pop-up shops, or host events like beach cleanups.
Training and communicating current collection knowledge with a focus on sustainability.
Understanding and implementing strategies for company set KPIs.
Creating qualitative end-of-month reports, including sales figures, product performance, and team performance.
Developing and implementing recruitment strategies to attract top talent.
Supervising inventory management, including cycle counting, monitoring stock movements, and executing inventory audits.
Developing operational strategies to increase productivity, minimize waste, and reduce costs.
Leading and mentoring team members to ensure they are well trained and equipped.
Maintaining a safe working environment and ensuring compliance with all safety regulations and procedures.
Analyzing product data to identify trends and make informed business decisions.
Encouraging the team to attend local networking events and build relationships.
Implementing a customer service training program focused on personalized and memorable experiences with an emphasis on sustainability and core values.
Implementing brand-aligned events focused on the client/community.
Leading the team to consistently establish client relationships, execute unrivaled customer service, and grow business through effective client outreach.