Store Manager FT - MD 588

Cricket Wireless • Baltimore, MD

11d • $18 - $19 • Onsite

About The Position

Talk4Less Wireless, a Cricket Wireless Authorized Retailer, is hiring a full-time Store Manager for its Baltimore, Maryland location. The manager is responsible for the full operation of the retail store, including opening and closing, staffing, service levels, cash, and inventory. The position spends much of its time on the sales floor serving customers, coaching employees, and managing day-to-day business. The manager leads the retail team and oversees hiring, training, marketing, customer service, sales performance, and visual merchandising in accordance with Cricket standards. The role also supports local community and marketing events and helps build a positive image for the company. Compensation is hourly pay plus sales bonuses and a monthly manager bonus when store goals are met.

Requirements

• 1–2 years of management experience in retail or another customer-focused environment.
• High school diploma or GED.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Competence in customer focus, change and innovation, strategic thinking, relationship building and influencing, talent management, and inspirational leadership.
• Working knowledge of PC Windows applications.

Nice To Haves

• College degree preferred.
• Working knowledge of cellular or advanced wireless communications preferred.
• Bilingual in Spanish and English preferred.

Responsibilities

• Oversee all store operations, including opening, closing, staffing, service levels, cash, and inventory.
• Adjust staffing as needed to meet business needs.
• Spend most business hours on the sales floor greeting customers, coaching employees, and managing sales operations.
• Establish and exceed organizational and individual performance goals.
• Provide leadership and complete duties that deliver high levels of customer service within company policies.
• Screen, hire, and recruit sales staff on an ongoing basis.
• Manage retail operations, including hiring, training, marketing, and team leadership.
• Maintain appealing visual merchandising in accordance with Cricket standards.
• Motivate, encourage, coach, develop, lead, and train the sales team.
• Answer customer questions about billing, equipment, service plan upgrades, and other customer service issues.
• Ensure sales associates are trained on new products and offerings and understand effective sales techniques.
• Participate in community events, local marketing events, and public relations activities.

Benefits

• Competitive paid time-off program.
• Medical coverage available with a monthly deduction.
• Phone service discounts.
• Development and growth opportunities.
• Hourly pay plus sales bonuses and a monthly manager bonus upon qualification of store goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED