Store Manager

Sleep Number•Lansing, MI

About The Position

Sleep Number is hiring a Store Manager to lead retail sales and store operations while delivering a world-class customer experience. The role uses Sleep Number’s relationship-based sales process to understand customers’ sleep needs, recommend products, and build lasting customer relationships. The manager leads recruiting, training, coaching, sales, and daily operations, and works to build local awareness, drive store traffic, and consistently achieve sales goals. The position offers a base rate of $22 per hour, uncapped commission, and bonus potential; most team members earn $80,000–$94,000 annually, though actual earnings vary and are not guaranteed. The role includes flexible scheduling during typical retail hours, including evenings and weekends. Sleep Number provides training and career development, benefits, paid time off, volunteer opportunities, and access to its bed benefit.

Requirements

At least 3 years of proven sales management or team leadership experience with a record of meeting and exceeding goals; preferably in a high-end or specialty environment.
Prior success recruiting, training, engaging, and retaining top talent.
Ability to use technology for store operations and sales presentations, such as POS systems, interactive demonstrations, and iPads.
Ability to lead by example in a fast-paced, growth-oriented environment and commitment to continuous improvement.
Motivation to work under a pay-for-performance compensation plan.
Ability to work a flexible schedule, including typical retail evening and weekend hours.
Authorization to work in the United States.
English language proficiency.
High school diploma or equivalent.

Nice To Haves

Experience in a high-end or specialty sales environment.
Technology engagement and early-adopter orientation.
Second-language skills.
Additional education and training.

Responsibilities

Ensure a world-class customer experience.
Use a proven sales process to identify each customer’s sleep needs and guide them through Sleep Number products.
Build relationships with customers and team members.
Communicate product features and benefits, promotional information, and store procedures.
Provide timely customer follow-up and employee coaching.
Lead store operations, recruiting, management, training, and sales functions.
Ensure productivity, compliance with company policies, and team effectiveness.
Use company programs and tools to build local market awareness and drive store traffic.
Hold self and team accountable for becoming trusted, successful Sleep Experts and consistently exceeding sales goals.