Store Manager, Strawberry Village - Full Time

bluemercury•Napa, CA

17h•$25 - $43

About The Position

Bluemercury is seeking a passionate Store Manager to lead a team in delivering exceptional, personalized beauty experiences. The Store Manager drives sales and optimizes customer service through client interactions, relationship-building, product knowledge, and expert beauty advice. This role advocates for the brand’s client-first service model and empowers the team to exceed client expectations. The Store Manager leads and develops the team, communicates the brand vision and business priorities, analyzes performance and develops strategies to achieve KPIs, and creates store-level events to drive sales. The role also oversees operational execution, including scheduling, inventory control, cost minimization, and profitability. In client-facing work, the Store Manager builds personalized relationships, offers tailored product recommendations and demonstrations, promotes products and loyalty programs, supports inventory and store presentation, participates in workshops, and shares customer feedback with management.

Requirements

2–3 years of retail management experience.
Advanced authority and expertise in successful retail team leadership.
Strong interpersonal and communication skills, including the ability to connect across organizational levels and share knowledge.
Passion for beauty and for staying current with trends and products.
Flexible availability, including days, evenings, Saturdays, and holidays.
Critical thinking, strategic partnership, and inspirational leadership abilities.
Resourcefulness and ability to adapt quickly to changing priorities.
Ability to foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Ability to stand and walk around the store or department for prolonged periods.
Ability to tolerate prolonged exposure to fragrance and home fragrance products.
Frequent use of computers, handheld electronic equipment, and cash registers.
Ability to reach, crouch, kneel, and stoop; color vision.
Ability to lift and move items weighing up to 25 lbs.

Nice To Haves

Beauty industry experience is preferred.

Responsibilities

Facilitate consistent communication among team members and business partners.
Share the brand vision and business challenges, empower the team, and hold colleagues accountable to high standards.
Model the client-first service approach and build personalized relationships with colleagues, clients, and visitors.
Analyze business performance, develop strategies to achieve KPIs, delegate work, and recognize progress toward goals.
Create and execute store-level event strategies to drive incremental sales.
Coach, train, and develop direct reports using performance management and continuous improvement practices.
Recruit high-performing talent and build a talent bench, including succession planning.
Execute operational tasks, supporting effective scheduling, inventory control, cost minimization, and profitability.
Build and maintain strong, personalized relationships with clients and colleagues, creating a welcoming and inclusive atmosphere.
Maintain and share knowledge of beauty products and current industry trends.
Provide tailored product recommendations, demonstrations, and application tips based on clients’ needs and preferences.
Drive sales by communicating product benefits and promotions, and encourage repeat business through loyalty programs and events.
Support stock management, product availability, and an organized, visually appealing store environment.
Participate in and occasionally lead in-store beauty workshops.
Collect customer feedback and share insights with management for continuous improvement.