Store Manager, Strawberry Village - Full Time

Macy's • Napa, CA

8h

About The Position

Bluemercury is seeking a passionate Store Manager to lead a team in delivering exceptional, personalized beauty experiences. The Store Manager drives sales and customer service through strong client relationships, product expertise, and expert beauty advice. The role models Bluemercury’s client-first service approach, helps clients meet their beauty needs, and empowers the team to exceed client expectations.

The Store Manager communicates the brand vision and business priorities, analyzes performance and develops strategies to achieve KPIs, and creates store-level events to drive incremental sales. The role trains, develops, and recruits team members, supports succession planning, and ensures operational excellence in scheduling, inventory control, cost minimization, and profitability.

The position also includes building personalized client relationships; providing product recommendations, demonstrations, and application tips; communicating promotions and loyalty programs; supporting inventory and store presentation; participating in beauty workshops; and sharing customer feedback with management. The work involves prolonged standing and walking, exposure to fragrance products, frequent use of computers and handheld equipment and cash registers, and lifting items up to 25 pounds. Availability is required for days, evenings, Saturdays, and holidays.

Requirements

• 2–3 years of retail management experience.
• Advanced authority and expertise in successful retail team leadership.
• Strong interpersonal and communication skills, including the ability to connect across organizational levels and share knowledge.
• Passion for beauty and staying up to date with industry trends and products.
• Flexible availability, including days, evenings, Saturdays, and holidays.
• Critical thinking, strategic partnerships, and inspirational leadership.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to stand and walk for prolonged periods; tolerate prolonged exposure to fragrance and home fragrance products; frequently use computers, handheld electronic equipment, and cash registers; reach, crouch, kneel, and stoop; and lift or move items weighing up to 25 pounds.
• Color vision.

Nice To Haves

• Beauty industry experience is preferred.

Responsibilities

• Facilitate consistent team and individual communication and share information with team members and business partners.
• Inspire the team by communicating the brand vision and business challenges, empowering colleagues, and holding them accountable to high standards.
• Model the client-first service approach and build personalized relationships with colleagues, clients, and visitors.
• Analyze business performance, develop strategies to achieve KPIs, delegate work, and recognize progress toward goals.
• Create and execute store-level event strategies to drive incremental sales.
• Train and develop team members using coaching, empathy, performance management, and continuous improvement.
• Recruit strong performers, build a talent bench, and plan for succession.
• Execute operational tasks and support effective scheduling, inventory control, cost minimization, and profitability.
• Build and maintain strong, personalized relationships with customers and internal partners; provide a welcoming and inclusive environment.
• Maintain and share expertise in beauty products, including skincare, makeup, haircare, and fragrances, and keep current with products and trends.
• Recommend products based on clients’ needs, preferences, and skin types; conduct demonstrations and provide application tips.
• Drive sales by communicating product benefits and promotions, and encourage repeat business through loyalty programs and events.
• Support stock management, product availability, and an organized, visually appealing store environment.
• Participate in and occasionally lead in-store beauty workshops.
• Collect customer feedback and share insights with management for continuous improvement.

Benefits

• Inclusive, challenging, and fun work environment.
• Empowerment to perform impactful work with tangible results.
• Competitive pay, including commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full-time hourly employees.
• Medical, dental, and vision coverage, and 401(k).
• Advancement opportunities and mentorship.
• Employee Assistance Program with mental health and financial literacy resources.
• Colleague Resource Groups and give-back/volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed