Store Manager - Cary, NC

Ahold Delhaize•Chapel Hill, NC

About The Position

The Store Manager is responsible for managing total store operations and meeting or exceeding established financial and sales goals. The role builds associate and customer relations, promotes a strong culture in support of Food Lion’s strategy, maintains communication with the management team and associates, and ensures security, safety, and food safety are consistently maintained at the highest levels. The manager maximizes physical, human, and financial resources; leads store and corporate initiatives through high standards, planning, and delegation; and ensures compliance with laws, company policies, and standard practices. The position also involves managing store funds and company assets, developing associates, recruiting qualified candidates, maintaining customer satisfaction, and using company tools and business information to support store performance. Food Lion provides on-the-job learning opportunities and training, including required food-safety training when applicable.

Requirements

Solid understanding of store operations.
Excellent interpersonal, organizational, communication, and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Ability to lead and direct others.
Must meet minimum age requirements for specific job functions.
Must meet the physical requirements of the position, with or without reasonable accommodation.
Must hold accreditation as a Certified Food Safety Manager from the National Registry of Food Safety Professionals or a similar organization, or attend company-provided training and be able to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring it.
Able to use computers and other communication systems required for job functions, as well as handheld computers for orders, markdowns, scan-outs, and inventory.
Able to stand 100% of the time and frequently walk short distances.
Able to push or pull up to 2,000 pounds using a pallet jack or float.
Able to perform repetitive hand and arm motions; bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and approximately 100 pounds occasionally.
Able to handle substances associated with cleaning and packaging materials and household cleaners.
Able to reach and grasp frequently at waist level and occasionally above shoulder or below waist level.
Able to meet established volume activity standards for the position.
Able to tolerate extreme hot or cold temperatures for up to 20 minutes at a time.
Sufficient visual ability to check invoices, dates, and other written documents.

Nice To Haves

College graduate or equivalent preferred.

Responsibilities

Manage total store operations and meet or exceed financial and sales goals.
Maximize physical, human, and financial resources to achieve financial objectives, increase sales potential, and grow the customer base.
Lead store-specific and corporate initiatives through high standards, planning, and delegation.
Ensure compliance with state and federal laws, company policies, and standard practices.
Apply industry and market knowledge to improve the store’s competitive position.
Provide leadership and motivation in support of Food Lion’s Guiding Principles, Core Values, Vision, and Strategy.
Maintain a safe, secure, and pleasant environment for customers and associates.
Maintain proper control of store funds and company assets.
Foster a positive environment that anticipates and satisfies associate and customer needs and establishes the store as a valued community member.
Value differences and reflect the diversity of the community.
Recruit and select qualified candidates to meet store talent needs.
Recognize, evaluate, and develop associates in consideration of business objectives and individual needs.
Treat store information with strict confidentiality.
Recognize accomplishments and provide constructive counseling when needed to support customer satisfaction, service, and sales.
Use company tools and systems, including financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems.
Understand and use the Profit and Loss (P&L).
Maintain action plans for associates not meeting productivity standards or exceeding shrink controls, and implement training and accountability as needed.
Complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
Perform other duties and projects as assigned.