About The Position

The Store Manager is responsible for managing employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role oversees store staffing and employee development, daily opening and closing, sales and expense performance, inventory management, merchandise presentation, cash and security controls, customer service, store cleanliness, and compliance with company policies and procedures. The manager ensures the store is adequately staffed and equipped, maintains accurate inventory and financial controls, and completes required paperwork and documentation. The position regularly involves working on the sales floor and handling merchandise and equipment in a fast-paced environment with moderate noise.

Requirements

  • Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform basic mathematical calculations, including percentages.
  • Knowledge of cash handling, cashier accountability, and deposit control.
  • Ability to perform IBM cash register functions and generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits, store keys, and the SAFE program.
  • Good organization skills and attention to detail.
  • Ability to solve problems and handle situations with limited standardization.
  • Ability to align with Dollar General values, support others' development, act as a liaison between corporate and store employees, foster collaboration, communicate tactfully and directly, and respond sensitively to customer needs.
  • Ability to apply basic retail principles such as ordering cycles, peak inventories, and merchandise flow.
  • Ability to ensure compliance with federal labor laws and company policies and procedures.
  • Frequent walking, standing, bending, stooping, and kneeling.
  • Ability to frequently handle merchandise and equipment, including handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats.
  • Ability to lift up to 40 pounds frequently and up to 55 pounds occasionally.
  • Ability to climb a ladder occasionally.
  • Regularly drive or provide personal transportation for bank deposits and occasional business travel to meetings and other stores.
  • High school diploma or equivalent strongly preferred.
  • One year of management experience in a retail environment preferred.

Nice To Haves

  • High school diploma or equivalent.
  • One year of management experience in a retail environment.
  • Bilingual Spanish-speaking ability may be preferred at certain store locations.

Responsibilities

  • Recruit, select, hire, train, and retain qualified employees in accordance with labor laws and company policies.
  • Conduct performance evaluations, address performance gaps through appropriate solutions or counseling, and make recommendations regarding pay rates and advancement.
  • Communicate performance, conduct, and safety expectations, and coordinate meetings and events concerning safety, security, and policies.
  • Ensure the store is appropriately staffed and opened and closed effectively each day; personally open the store at least twice per week and close it at least twice per week.
  • Review operating statements to identify business trends, including sales, profitability, and inventory turn, as well as expense-control opportunities, potential shrink, and errors.
  • Order merchandise to meet or exceed in-stock targets; review ordering plans, seasonal direction, and inventory issues weekly; and follow up on Basic Stock Replenishment and cycle counts.
  • Facilitate merchandise staging, stocking, and storage according to company work processes.
  • Ensure merchandise presentation follows established practices, including proper use of fixtures, pricing, and signage.
  • Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the store's financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
  • Provide leadership in delivering superior customer service.
  • Maintain a clean, well-organized store and a safe, secure working and shopping environment.
  • Ensure the store has the tools needed to perform required tasks.
  • Follow company policies and procedures and ensure employee compliance.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Drive or provide personal transportation for bank deposits and occasionally attend management meetings or visit other Dollar General stores.
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