Automotive Store Manager - Store 361

Monro Inc.•United States,

About The Position

The Store Manager is a salaried position reporting to the District Manager. The role provides day-to-day leadership for the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. The Store Manager selects, coaches, and develops teammates, manages store operations and financial results, and promotes Monro products and services to guests. The position supports Monro’s vision of being a leading neighborhood provider of quality automotive service and tires.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete required Monro training within the specified guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, and use knowledge of services, products, and the automotive industry to achieve sales goals.
Introduce tire and service products to guests to support sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services to maintain a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store’s cleanliness, condition, and readiness for guests in accordance with Monro standards.
Schedule guest appointments and assign work according to teammates’ skill levels for efficient and timely service and repairs.
Achieve sales goals by accurately informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to support satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards and environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.