Store Manager

Walgreens•Twin Falls, WA

About The Position

Manages the operation of a Walgreen store, improving sales, profitability, and image through merchandising, protection of store assets, team member selection, training and development, and delivery of a distinctive customer and patient experience. The Store Manager oversees store and pharmacy operations, customer service, financial controls, merchandising, inventory, staffing, compliance, business performance, and community outreach. The role also supports pharmacy and clinic performance in coordination with their managers and performs pharmacy technician duties when necessary and permitted by law. The manager leads and develops store team members, including assigning work, setting expectations, providing coaching and feedback, managing performance and career progression, and making hiring, promotion, and termination decisions. The role requires completion of Walgreens School of Operations within six months of starting the Store Manager position, along with pharmacy technician registration or licensure where required by state law.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after starting the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Three years of retail management experience, including supervising others and managing and assigning work.
PTCB or ExCPT certification is listed among the qualifications.

Responsibilities

Monitor and analyze customer service, coach team members, develop improvement plans, greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Oversee store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal promotions.
Analyze inventory trends and manage ordering, stocking, liquidation, and inventory levels to reduce out-of-stocks and overstock.
Supervise receiving, stocking, pricing, returns, and merchandise transfers.
Implement District Manager operational feedback and organize the store through hiring, work assignments, scheduling, and delegation.
Maintain clean and presentable store grounds, oversee repairs and maintenance, and respond to emergencies.
Ensure store operations comply with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff understand computer and technology systems and software; contact information technology support to address system problems.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks.
Assign daily operational responsibilities and tasks, and set expectations for store team members and assistant managers.
Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs in preparation for discussions with district management.
Review asset protection data and develop and implement plans to reduce loss.
Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing achievements.
Manage employee career progression and ensure timely completion of required training, including pharmacy training; coach team members.
Make hiring, promotion, and termination decisions; address conduct issues and discipline; engage Employee Relations and Human Resources as appropriate.
Develop employee performance plans and follow up by deadlines; monitor and approve team member compensation.
Promote teamwork and motivation, communicate regularly with team members, solicit input, answer questions, and support open communication between management and non-management staff.
Ensure compliance with corporate policies and employment laws, treating team members fairly.
Participate in company and on-the-job training, attend training requested by District Management and corporate, complete Walgreens School of Operations within six months of starting in the role, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law, and pursue PTCB or ExCPT certification as required by the state.
Seek self-development by monitoring performance, setting high standards, learning about retail, management, and pharmacy, and seeking best practices.
Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.