Soho Store Manager

Parachute Home•New York, NY

8d•Onsite

About The Position

Parachute’s mission is to help you feel at home. It’s what inspires our retail store teams to come together every day to enhance the quality of our customers’ lives at home. Because we believe that when we take care of our home, it takes care of us. As a member of our retail team, you’ll play an integral role in building a Parachute community within your local area. You’ll work collaboratively, provide subject matter expertise on all things cozy, and have fun while doing it. We put the customer at the center of everything we do, and we want you to be part of that at Parachute!

Requirements

Minimum of 3 years of leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment
Education - High School diploma or equivalent is required
Experience with hiring, training and leading a team is required
Retail visual merchandising and display experience is required
Open availability (Full Time, 40+ hours per week, including weekends and holidays) is required
Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors
Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally
Frequently physically active, including standing, walking, reaching and grasping for long periods of time.
Ability to regularly bend or kneel
Ability to regularly climb ladders or step stools
Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)
Ability to frequently communicate face to face, on the phone or via electronic means

Nice To Haves

Experience in – and a passion for – home interiors is strongly preferred!
Motivated self-starter, confident leader with a solutions-minded focus.
Must thrive in an entrepreneurial start-up environment.
Able to navigate change with self and team.
Able to share and communicate feedback and field insights with a growth mindset.
Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude.
Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana.
Occasional overnight travel <5% may be required.

Responsibilities

Leading all daily operations of the store to ensure achievement of business objectives.
Ensuring that all team members are engaged and successful in their roles.
Continuously motivating and supporting the team to drive store sales.
Recruiting and leading a diverse team, while coaching in the moment and being an inspirational leader.
Cultivating expert knowledge of Parachute products, branding and design.
Recruiting and hiring a high performing team, including sourcing, reviewing, interviewing, hiring decisions and onboarding.
Supporting a store culture in alignment with Parachute Core Values.
Problem solving and resolving employee related concerns at the store level.
Sharing observations with the District Manager regarding team, business and community.
Influencing and working through the leadership team by holding self and team members accountable to AOR's, sales floor leadership expectations and responsibilities.
Ensuring the team is utilizing all training systems, completing training within assigned timeframes, and actively learning.
Managing payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets.
Leading a team of 5-10 retail store team members.
Accountable for daily operations of the store and achievement of Quarterly store KPI's.
Communicating KPI's with store team and identifying strategies to ensure performance standards are met.
Setting and managing measurable goals for store team by Quarter.
Becoming an expert in Parachute products, and coaching, teaching and training the store team to the same level of expert product knowledge.
Leading the store and setting the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy.
Effectively communicating information to customers while modeling HOME selling skills.
Ongoing community outreach and connections by planning, coordinating, and executing monthly and quarterly events and activations in local markets.
Leading, modeling, teaching and coaching for a consistent focus on customer engagement and sales floor leadership.
Translating reporting results into workable strategy to drive positive outcomes and revenue.
Actively monitoring Net Promoter Scores (NPS) to recognize and celebrate teams, and setting action plans for any passive or detractor scores.
Resolving customer concerns or issues to a positive outcome.
Building loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions.
Utilizing trade and design service tools as an extension of our customer experience.
Collaborating with cross-functional business partners to support organizational goals.
Analyzing monthly P&L statements to manage budgets and achieve EBITDA.
Managing to store budget on a quarterly basis.
Adhering to scheduling expectations, following SOP to ensure accuracy and timely pay of all employees.
Utilizing scheduling system to plan schedules in line with needs of the business and payroll budget.
Responsible for accurate timekeeping, including daily timesheet approval and entry into payroll system.
Monitoring and ensuring appropriate usage of PTO, sick time and other leave balances.
Ensuring that meal and break procedures are consistently followed.
Directing, managing and communicating daily and weekly workload to ensure execution of plans, tasks and strategies across the store.
Establishing priorities for the week by evaluating weekly reporting and direction of Field Leadership team.
Becoming an in-store expert on utilizing, training, and troubleshooting interactions with POS.
Understanding how to use and pull data from reporting systems.
Responsible for operational excellence as it relates to inventory: accurate completion of returns, transfers, and donations.
Maintaining accurate recordkeeping following established procedures.
Leading and ensuring that the store adheres to established inventory operations requirements.
Managing and supporting inventory levels through direct communication with key business partners.
Ensuring new hires complete all required training within the appropriate timelines.
Troubleshooting issues and problem-solving changes to onboarding experience.
Responsible for adhering to high standards of maintenance and organization of the stock room / BOH area.
Ensuring any maintenance needs are communicated and solved in a timely manner.
Responding to calls or contact from security vendor if something occurs in the store after hours.
Utilizing Retail Support Ticket process for all business and operational needs.
Monitoring stock levels for Parachute-branded supplies; making special orders for items anticipation of events or other special projects.
Leading the execution of the Parachute Visual Merchandising strategy.
Maintaining floor presentation, accounting for sell-through and inventory levels.
Ensuring brand integrity is reflected to the customer through enhancements in presentation, product & people.
Creating a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives.
Training and supporting store team in the planning and execution of store directives and day to day merchandising needs.
Assessing store business trends and sell-through by category, using available reporting tools, to identify opportunities for the store.
Developing and maintaining a positive and effective partnership with Visual team to align and execute upon company visual initiatives.
Other duties as assigned.

Benefits

$250 new hire gift card, an awesome discount and $300 worth of free product a year!
Generous 40% employee discount on most Parachute products
Health benefits, vision, and dental plans with 100% employee coverage options
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Voluntary supplemental life plan and voluntary short-term or long-term disability plans
Voluntary commuter benefit program through Optum
Wellbeing memberships to kindbody, Health Advocate, TalkSpace & Teladoc
Up to 9 days of sick time per year
Free One Medical membership
Paid parental leave program
Monthly cell phone stipend
Quarterly bonus program + incentives
13 days of PTO + 8 paid holidays
Equity package
401k program