Store Manager - Aurora Town Center

Macy's•Aurora, CO

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The role develops the team through training, coaching, and development, and may include additional duties as assigned. The Store Manager drives a customer-centric selling culture, promotes consistent execution of company initiatives and store standards, and uses business reviews, sales reports, and colleague observations to identify opportunities and improve performance. The role maintains active supervision and customer readiness throughout the store. The position recruits, trains, coaches, develops, evaluates, and manages colleagues and leaders; supports talent development and career progression; and fosters an inclusive, respectful culture with strong connections among colleagues, customers, and communities. The Store Manager also leads the team in supporting local community initiatives.

Requirements

High school diploma or equivalent work experience in a related field.
5+ years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform heavy lifting and constant moving, standing, and reaching with arms and hands; stand for at least two consecutive hours; lift at least 30 lbs.; stoop, kneel, crouch, and climb ladders.
May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.
Skills in team development, driving results, strategic impact, collaboration, team alignment, and prioritization.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure weekly business reviews are completed and support action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours, attendance, and weekend-hours utilization.
Coach leaders to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
Promote shortage prevention and compliance with policies and procedures.
Coach colleagues to deliver selling behaviors that enhance the customer experience.
Mentor Sales & Customer Service Managers in using weekly sales reports and observations to coach colleagues.
Use reports and colleague observations to provide constructive feedback, recognize effective selling, and identify improvement opportunities.
Maintain active supervision and a clean, organized, customer-ready store environment.
Recruit qualified sales-focused leaders, build a talent pipeline, and fill open roles while prioritizing internal colleagues for specified selling areas.
Ensure required training is completed and new hires receive leadership engagement.
Execute recognition programs and lead storewide rallies.
Hold leaders accountable for consistent coaching and conduct ongoing talent analysis and career planning.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality, and foster acceptance, respect, and authentic connections.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement