Store Manager - 7839

Extra Space Storage • Milwaukee, WI

4d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations in the district, with limited direct supervision. The role is responsible for maintaining high cleanliness standards, financial accuracy through effective reporting and controls, and consistent operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts.

The position works during daytime hours. The office closes at 6 p.m., standard operating hours are 8 a.m. to 7 p.m., and the specific location is closed on Sundays. The manager may work across multiple stores in the district.

Requirements

• At least 2 years of customer-facing work experience.
• High school diploma or GED.
• A current valid driver's license and access to a reliable personal vehicle are necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• Ability to perform indoor and outdoor work with varying physical demands and exposure to seasonal weather conditions.
• Ability to stand, walk, climb stairs, bend, and sit as part of regular work.
• Ability to regularly lift or move items up to 35 pounds and occasionally up to 50 pounds.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Maintain site cleanliness through ongoing maintenance, including sweeping, mopping, and grounds maintenance of the office, storage buildings, and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Work/life balance with daytime hours and the potential for Sundays off, depending on location.
• Growth opportunities throughout the U.S.
• Competitive starting pay.
• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual employer contribution to a Health Savings Account.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED