Store Manager

BoxLunch & Hot Topic•Farmington, NM

1d•Onsite

About The Position

At Hot Topic, the Store Manager leads the in-store experience and is responsible for achieving store objectives, including sales targets, recruiting, team development, and performance management. The role builds and retains a collaborative team, delivers strong customer service, creates customer engagement, and oversees store operations, merchandising, and loss prevention. The Store Manager uses sales reports and customer feedback to guide strategy and works with retail leadership and headquarters partners.

Requirements

At least 1–2 years of retail store management experience.
Experience leading teams to success.
Communication, recruiting, and operational skills, including payroll, reporting, scheduling, and merchandising.
High school diploma or GED equivalent.
Ability to adapt to a fast-changing retail industry.
Open-mindedness and curiosity regarding pop culture fandoms and music trends.
Ability, with or without reasonable accommodation, to navigate the store, merchandise products using approved store equipment, and pack and unpack boxes weighing up to 50 pounds.

Nice To Haves

A degree is beneficial but not required.

Responsibilities

Ensure the store achieves its sales plan and/or comparable sales goals.
Recruit, develop, and retain a collaborative, passionate team.
Create customer engagement through social media, store web applications, and clienteling.
Lead store operations, balancing organizational structure, delegation, autonomy, and customer-first selling practices.
Monitor shrink and loss prevention, payroll hours, schedules, and external factors affecting business.
Communicate collaboratively with retail leadership and headquarters partners about trends and customer feedback.
Run sales reports and use data to guide strategy and achieve sales targets.
Adapt to new technologies, communicate company policies and procedures, and manage supply spending as needed.
Merchandise the store using planograms as a guide and launch promotions on time.
Build a pipeline of talented staff through mentorship, recognition, and feedback.