Store Manager

dd's Discounts•Joliet, IL

About The Position

The Store Manager is responsible for all aspects of store operations and leads the entire store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team to deliver sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager recruits, trains, and develops Associates; manages the Stockroom, Front End, and Sales Floor; ensures merchandise is received and processed properly and promptly; and controls expenses through best practices and productivity. The Store Manager leads company operating practices, reviews store reports and performance, addresses variances, schedules Associates, and administers payroll. The role oversees hiring, training, retention, performance management, Associate relations, and compliance with company policies and applicable regulations. It is also responsible for expense and payroll control, workplace safety, customer service, store presentation and housekeeping, merchandise processing and marketing, loss prevention, and leading the annual inventory process. The position directly supervises Area Supervisors and all Retail Associates. It requires five or more years of store management experience in a retail environment, current or previous retail store manager experience, strong customer service and leadership abilities, English fluency, independent judgment, and availability to work evenings and weekends. The stated base salary is $70,000 plus bonus.

Requirements

Five or more years of Store Management experience in a retail environment.
Current or previous experience as a Manager in a retail store environment.
Ability to maintain a high level of Customer service.
Ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute plans to achieve goals.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.

Responsibilities

Lead all aspects of store operations and ensure company standards and best practices are consistently met.
Staff, train, and develop the leadership team and Associates to achieve sales and profit results.
Manage the Stockroom, Front End, and Sales Floor to ensure merchandise is received properly and reaches the sales floor in a timely manner.
Lead company best practices and maximize productivity while minimizing steps and touches.
Analyze store reports, evaluate controllable expenses and overall performance, and address variances with action plans, partnering with the District Manager as needed.
Ensure Associates are scheduled appropriately to meet business objectives and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates; use retention tools and training to support Associate development and reduce turnover.
Address personnel and performance issues, including coaching, warnings, progressive discipline, and termination when needed; manage Associate Relations issues and consult the District Manager as needed.
Ensure compliance with company personnel policies and procedures and applicable state, local, and federal regulations.
Control expenditures and payroll hours to budget and adjust staffing to current business trends.
Maintain adherence to company safety policies, protect Associates and Customers, and ensure Associates understand emergency procedures.
Model respectful, courteous, friendly, and professional behavior and recognize Associates through company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision.
Supervise and coach Retail Associates in providing efficient, friendly service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce the company Dress Code and represent and support the company brand.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, merchandise presentation, and organization meet company standards and guidelines.
Manage merchandise processing so products reach the sales floor within the expected company timeframe.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals.
Safeguard confidential, cash, credit card, and merchandise information; comply with Loss Prevention policies and maintain awareness and customer and Associate engagement on the sales floor.
Lead preparation and execution of the annual inventory process and monitor mark-out-of-stock policy.