About The Position

The Store Manager is responsible for managing store employees and effectively planning and implementing store processes, including ordering, receiving, stocking, presentation, selling, staffing, and support. The role oversees store operations, employee performance and training, inventory and merchandising, customer service, cash and security controls, safety, and completion of required documentation. The manager ensures the store is adequately staffed, equipped, clean, organized, and operated in accordance with company policies and procedures.

Requirements

  • Ability to read and interpret diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform basic mathematical calculations, including percentages.
  • Knowledge of cash-handling procedures, cashier accountability, and deposit control.
  • Ability to perform cash-register functions and generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
  • Good organizational skills and attention to detail.
  • Ability to solve problems and handle situations with limited standardization.
  • Valid driver’s license.

Nice To Haves

  • High school diploma or equivalent is strongly preferred.
  • One year of management experience in a retail environment is preferred.

Responsibilities

  • Recruit, select, and retain qualified employees in accordance with federal and state labor laws and company policies; ensure the store is properly staffed.
  • Train employees, conduct performance evaluations, identify performance gaps, and provide solutions or counseling, up to and including termination.
  • Recommend employee pay rates and advancement.
  • Communicate performance, conduct, and safety expectations; coordinate meetings and events to promote safety, security, and policy compliance.
  • Ensure the store is adequately staffed and opened and closed effectively each day; open at least twice and close at least twice per week.
  • Review operating statements to identify business trends, expense-control opportunities, potential shrink, and errors.
  • Place orders to meet or exceed in-stock targets; review ordering plans, seasonal direction, and inventory issues weekly; follow up on Basic Stock Replenishment and cycle counts.
  • Oversee merchandise staging, stocking, and storage according to company work processes.
  • Ensure merchandise presentation follows established practices, including appropriate fixture use, pricing, and signage.
  • Maintain accurate inventory by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the store’s financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
  • Lead superior customer service.
  • Maintain a clean, well-organized store and a safe, secure working and shopping environment.
  • Ensure the store has the tools needed to perform required tasks.
  • Follow company policies and procedures and ensure employee compliance.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Drive a personal vehicle to attend meetings, travel to other Dollar General stores, and make deposits.
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