About The Position

The Store Manager is responsible for managing store employees and effectively planning and implementing store processes, including ordering, receiving, stocking, merchandise presentation, selling, staffing, and support. The role oversees hiring, training, performance management, store operations, inventory, customer service, safety, security, cash controls, and required documentation. The manager ensures the store is properly staffed, opens and closes effectively, and follows company policies and procedures.

Requirements

  • Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to perform basic mathematical calculations, including percentages.
  • Knowledge of cash-handling procedures, cashier accountability, and deposit control.
  • Ability to perform cash-register functions and generate reports.
  • Knowledge of inventory management and merchandising practices.
  • Effective oral and written communication skills.
  • Effective interpersonal skills.
  • Knowledge of recruiting, interviewing, hiring, counseling, and termination practices, including legal compliance and internal processes.
  • Knowledge of cash, facility, and safety control policies and practices, including deposits and store keys.
  • Good organizational skills and attention to detail.
  • Ability to solve problems and handle varied situations with limited standardization.
  • Valid driver's license.

Nice To Haves

  • High school diploma or equivalent strongly preferred.
  • One year of management experience in a retail environment preferred.

Responsibilities

  • Recruit, select, and retain qualified employees in accordance with labor laws and company policies, and ensure appropriate store staffing.
  • Train employees, conduct performance evaluations, identify performance gaps, and provide solutions or counseling, up to and including termination.
  • Recommend employee pay rates and advancement.
  • Communicate performance, conduct, and safety expectations; coordinate meetings and events related to safety, security, and policies.
  • Ensure the store is properly opened and closed each day; personally open at least twice and close at least twice per week.
  • Evaluate operating statements to identify business trends, sales and profitability issues, expense-control opportunities, potential shrink, and errors.
  • Manage ordering and inventory, review ordering plans and seasonal direction weekly, and follow up on Basic Stock Replenishment and cycle counts.
  • Oversee merchandise staging, stocking, and storage according to company processes.
  • Ensure merchandise presentation, fixtures, pricing, and signage follow established practices.
  • Maintain inventory accuracy by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Protect the store's financial integrity through cashier accountability, key control, security practices, and cash-control procedures.
  • Provide leadership for superior customer service.
  • Maintain a clean, organized store and a safe and secure work and shopping environment.
  • Ensure the store has the tools needed to perform required tasks.
  • Follow company policies and procedures and ensure employee compliance.
  • Complete paperwork and documentation according to guidelines and deadlines.
  • Drive a personal vehicle to meetings, other Dollar General stores, and to make deposits.
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