Store Manager B

Gypsum Management and Supply•Rohnert Park, CA

5d•$53,800 - $68,500•Onsite

About The Position

Responsible for managing the overall operation of the store, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety and merchandising. Ensures store compliance with company policies and procedures.

Requirements

High school diploma or general education degree (GED) and four plus years related experience.
Must be at least 18 years of age.
Reliable transportation is required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Ability to apply common sense understanding to carry out written or oral instructions.
Ability to deal with problems and make informed suggestions to prevent problems from recurring.
Must regularly use hands to finger, handle, or feel and talk or hear.
Will frequently stand, walk, and reach with hands and arms.
Will occasionally sit, climb or balance, and stoop, kneel, crouch, or crawl.
Regularly lift and/or move up to 100 pounds.
Occasionally lift and/or move up to 50 pounds.
Frequently lift and/or move up to 25 pounds.
Must be able to see to use the retail POS system, receive inventory, assist customers in locating product, read and reply to email and perform other duties requiring vision.
Must be able to hear and speak to customers, vendors, support team at S3C and others.
Computer Proficiency required.
Proficient in Outlook, Word, Excel and basic database operations.
Strong operations, sales and customer service focus.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Ability to self-manage, show initiative, be proactive, and drive results.

Nice To Haves

Bilingual in English and Spanish strongly preferred.
Prior experience with a POS system helpful.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation, inventory control experience, problem solving skills (both technical & financial) , good communications skills, both written and verbal, attention to detail, and ability to build relationships with repeat customers.

Responsibilities

Planning and executing actions to ensure the store meets store rental revenue, sales and profitability goals.
Developing understanding of store financials to aid in planning actions to drive store performance.
Responsible for all phases of store opening/closing.
Using existing tools and personal judgment to plan inventory to maintain proper stock based on the demands of the market.
Inventory planning to ensure the store is properly stocked and merchandised.
Proper cash handling including balancing cash and credit card receipts and making bank deposits.
Soliciting information from customers to let the merchandise team know what new or different products the store should stock to meet market demands.
Participating in testing and providing feedback on company initiatives as requested.
Merchandising products and organizing showroom & rear warehouse for safe & effective material handling.
Providing excellent customer service and establishing relationships with customers to drive repeat rental and sales.
Generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment.
Recommending ideas for support from Region Management to help drive business.
Identifying and proposing opportunities for continuous improvement in both the store and in the company.
Boxing & shipping tools to repair center & receiving tool & merchandise shipments into inventory.
Processing sales/rentals via computer.
Collection duties as assigned.
Daily functions may include: greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, data base development, cash handling/bank deposits & loss prevention, continuous improvement activities.
Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc.
Supervising Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store.
Other duties as assigned.