Store Manager - Opry Mills

Marc Jacobs•Nashville, TN

2d•Onsite

About The Position

Marc Jacobs International seeks a Store Manager to lead its Opry Mills location in Nashville, Tennessee. Reporting to the Regional Manager, the Store Manager oversees daily store operations, including the team, merchandise, and sales results. The role is responsible for loss prevention compliance, human resources management, and visual merchandising presentation. The Store Manager leads by example and delivers positive, inclusive client experiences that contribute to the store’s commercial success. The Store Manager leads sales performance and use of key performance indicators, builds strong client relationships, and ensures company customer relationship management initiatives are implemented. In partnership with the visual merchandising team, the role maintains visual standards and adjusts presentations in response to sales. The manager recruits, develops, coaches, schedules, and motivates associates while partnering with the Regional Manager and Human Resources on employee relations matters. The role also manages store operations, inventory accuracy, shrink, budgets, merchandise requests and shipments, loss prevention processes, and compliance with company policies and procedures. Compensation depends on the candidate’s relevant skills and experience.

Requirements

At least 8 years of retail experience.
At least 3 years of experience managing others in a customer service environment.
Proven ability to motivate, develop, and coach team members.
Strong analytical skills, including the ability to analyze retail KPIs and on-floor behaviors.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Demonstrated verbal and written communication skills.
Excellent organizational, follow-up, and time-management skills.
Passion for the Marc Jacobs brand and product offering.
Passion for customer experience and ability to anticipate and exceed client expectations with empathy.
Ability to embrace change and new opportunities while remaining true to the Marc Jacobs brand.
Creativity and innovation, including curiosity, collaboration, openness to diverse perspectives, and disruptive ideas.
Ability to connect with customers through excellent service, strong visual presentation, and business acumen.
Computer skills, including operating a POS and navigating the Microsoft Office suite.
Flexibility to work a retail schedule that includes evenings, weekends, and holidays.

Responsibilities

Lead the team to achieve individual and team sales targets and foster a culture that uses key performance indicators.
Analyze sales figures and KPI data to understand performance and identify sales opportunities.
Deliver excellent client experiences and lead the team in building strong, long-term client relationships.
Ensure company CRM initiatives are developed, implemented, and executed through team action plans.
Promote brand awareness and build market and store presence through community engagement and store events.
Maintain store visual standards in partnership with the visual merchandising team, and support planning and execution of changes to the visual environment.
Review sales regularly and adjust visual merchandising to improve sales.
Develop, train, motivate, and coach associates toward achieving sales objectives; provide constructive feedback and learning opportunities.
Lead recruitment, build a talent pipeline through networking and competitive shopping, and ensure a consistent onboarding experience for new hires.
Oversee associate performance processes, help establish goals and objectives, and create employee development plans and action plans.
Schedule effectively to drive sales and manage staff resources; analyze peak hours to ensure floor coverage and submit payroll records on time.
Partner with the Regional Manager and Human Resources to address employee relations issues.
Promote a culture of belonging in which individuals feel welcomed, valued, and included.
Manage daily store operations to meet key performance indicators and profit and loss expectations.
Maintain inventory accuracy and shrink within company standards by following up with operations and implementing initiatives.
Maintain the store operating budget while aiming to reduce costs.
Comply with loss prevention audits, cycle counts, incident reporting, and inventory reconciliations to keep annual inventory shrinkage below the company target.
Oversee incoming and outbound merchandise requests and shipments.
Uphold company and store standards, policies, and procedures.