Store Manager

Icahn Automotive Group•Foley, AL

2d•Onsite

About The Position

The Store Manager is responsible for achieving sales goals across service labor, parts, and fleet business while providing superior customer service through store programs, initiatives, and standards. The role maintains shop productivity and leads the service-selling and back-shop teams, including recruiting, hiring, developing, and motivating associates. The Store Manager oversees store operations, staffing, customer satisfaction, safety, and operational compliance, and performs additional related responsibilities as assigned. This is a safety-sensitive position.

Requirements

High school diploma or equivalent.
One year of experience in an automotive service environment.
Completion of a two-year college or technical program, or one to three years of service-industry experience, and at least one year of supervisory experience.
Valid driver's license.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Prior experience as a work lead or supervisor.
Ability to exercise judgment and work independently.
Strong customer-service skills and ability to handle difficult customer situations.
Comfort using up-sell techniques.
Strong cash-handling skills, including use of point-of-sale systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy, and follow-through.
Ability to work days, nights, holidays, and weekends.
Ability to lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for extended periods; reach overhead and below the knees; squat, bend, stoop, kneel, twist, and climb ladders.
Ability to communicate in person, by telephone, or using telecommunications equipment; use a computer; present information to groups; visually verify information, including small print; and safely operate a motor vehicle.
Ability to work under tight time constraints, handle sensitive data, multitask, prioritize, manage time, and handle stress in a fast-paced, deadline-driven environment.

Responsibilities

Oversee the direction, coordination, and evaluation of direct and indirect reports in compliance with company policies, procedures, loss-prevention practices, safety and environmental codes, and laws.
Direct, instruct, and manage associates by assigning, supervising, and appraising work; motivating, rewarding, counseling, and disciplining associates; and addressing complaints and resolving problems.
Manage store productivity, profitability, work environment, relationships, visual presentation, and operational compliance.
Train and coach service-selling associates on the Customer Care Process, Courtesy Vehicle Inspections (CVIs), and store systems.
Maintain optimal staffing and talent levels, regularly source technician and service-selling candidates, and partner in interviewing, hiring, demoting, and promoting candidates.
Monitor shop productivity, workflow, and procedures, emphasizing efficiency, thoroughness, and safety.
Oversee day-to-day back-shop operations and ensure staff complete CVIs and proper service repairs.
Execute customer service standards and satisfaction programs and ensure equitable resolution of customer complaints.
Follow policies and procedures for cash, credit, checks, refunds, returns, point-of-sale transactions, inventory integrity, reverse logistics, parts procurement, and vendor payments.
Partner with the Fleet business team to maintain and develop fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts, and service programs.
Communicate effectively with store associates, managers, and customers.
Serve as a key holder and complete basic and detailed opening and closing responsibilities.
Perform other duties as assigned.