Store Manager

Rowan•Newark, NJ

1d•Onsite

About The Position

The Store Manager oversees the daily operations of Rowan’s ear-piercing studio at Christiana Mall, ensuring exceptional customer service and a clean, safe, and welcoming environment. The role combines customer-facing leadership with responsibility for team performance, sales, studio operations, training, and administrative duties. The manager leads by example on the selling floor, helps customers choose and style Rowan jewelry, and ensures that the studio delivers a joyful, memorable piercing experience while following Rowan’s clinical safety standards and protocols. The Store Manager leads and develops Nurse Piercers and Sales Associates, sets expectations and targets, manages staffing and payroll plans, and recruits for open positions. They oversee inventory, point-of-sale accuracy, loss prevention, visual merchandising, health and safety compliance, and the studio’s overall presentation. The role also includes monitoring performance and budgets, submitting reports, coordinating with corporate teams, and providing ongoing staff training and feedback.

Requirements

3–5 years of experience in retail management.
Strong leadership skills and the ability to inspire, motivate, and develop a team.
A customer-focused approach and willingness to work on the selling floor alongside the team, leading by example.
A track record of driving sales and optimizing store profitability.
Excellent customer service skills and a passion for creating memorable experiences.
Ability to work a flexible schedule, including weekends and holidays.
Ability to thrive in a fast-paced environment, adapt to multiple priorities, and meet daily standards and financial goals.
Comfort using technology, software systems, and point-of-sale systems.
Understanding of retail operations, including inventory management and visual merchandising.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with Google Suite, including Calendar, Gmail, Sheets, and Documents.
Analytical skills, including basic retail math, calculating inventory on-hand, and tracking sales.
Ability to climb ladders, bend, lift, push, and reach above and below the waist; lift up to 25 pounds; and stand for a full 8-hour shift.

Nice To Haves

Jewelry experience.
Knowledge of health and safety regulations, particularly those related to piercing.

Responsibilities

Create a warm, welcoming, celebratory atmosphere; greet and engage customers and provide memorable customer service.
Help customers and their friends and family choose and style their ears with Rowan jewelry.
Handle customer inquiries, concerns, and complaints professionally, with a focus on customer satisfaction.
Maintain a clean, welcoming, safe, neat, and organized studio and selling floor.
Engage with the local community to drive brand awareness, traffic, and appointments.
Lead, coach, and develop Nurse Piercers and Sales Associates to deliver exceptional customer service and follow clinical safety standards and protocols.
Meet studio targets and overall performance expectations, drive revenue growth, and foster a performance-oriented culture.
Set clear expectations and targets, and support team members in meeting and exceeding their goals.
Schedule staff within labor allocations, ensure optimal coverage and payroll plans, audit payroll accuracy, manage time-off requests, and address staffing issues.
Recruit for open studio positions.
Oversee inventory management, compliance with policies and procedures, point-of-sale accuracy, and loss prevention.
Meet or exceed individual and studio sales targets and performance metrics, including average order value and revenue to target; encourage repeat and non-piercing jewelry purchases.
Drive sales and profitability through appointment optimization, inventory sell-through, and appropriate daily team coverage.
Ensure visual merchandising, product presentation, displays, and fixtures meet brand guidelines.
Ensure compliance with health and safety regulations, particularly those related to ear-piercing procedures.
Train and onboard new staff on Rowan procedures, safety protocols, customer experience standards, and product knowledge.
Use coaching and feedback to develop a diverse studio team and provide ongoing training and development opportunities.
Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
Manage studio budgets, track expenses, and meet financial targets.
Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities.