Store Manager - Waipahu Thrift Store

The Salvation Army•Waipahu, HI

5d•Onsite

About The Position

The Salvation Army's mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. The Store Manager is responsible for providing customers with the best selection, exceptional service, and well-organized stores to support these programs. This role is accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability. Additionally, the Store Manager will create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) by collaborating with program staff and implementing effective Work Therapy Assignments (WTA) to help Beneficiaries improve. The primary responsibility of the Store Manager is to meet sales and income budget expectations while managing expense controls to maximize profitability for the assigned location. This will be achieved through delivering desired results on established key performance indicators. The Store Manager plans and directs the day-to-day operations of the assigned store location, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards), and donations. They are responsible for hiring, training, and directing the store team to ensure proficiency in processes, as well as for the development and performance coaching of all store employees, including issuing evaluations, key performance results, and corrective actions in coordination with HR and the District Sales Manager. Scheduling employees for appropriate coverage, coordinating daily team meetings, and maintaining accurate payroll records are also key duties. The Store Manager ensures high levels of customer and donor satisfaction through excellent service and good community relations, developing strategies to improve the customer experience. They oversee Back Room Processing to ensure efficient daily processing goals and timely placement of inventory on the sales floor. Supervision, support, and conduct reporting of program Beneficiaries with Work Therapy Assignments are required. The Store Manager is responsible for the protection and security of store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and building security, ensuring the building is secured during non-operating hours. Safety measures must be established and maintained consistent with ARC policy and governmental regulations, with immediate reporting of safety issues and incidents. Mandatory weekly store meetings and attendance at ARC Monthly Safety Meetings are required. The Store Manager may be transferred or relocated to other stores based on business needs and will complete all assigned tasks by management.

Requirements

Minimum High School Diploma or equivalent.
Minimum of 3 years of supervisor/management experience in a retail environment.
Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
Valid Driver’s license, successfully pass a MVR check, proof of insurance, and access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.

Nice To Haves

Some college preferred.
Thrift experience preferred.

Responsibilities

Meet store sales and income budget expectations while managing expenses to maximize profitability.
Create a positive and mentoring environment for Beneficiaries through collaboration with program staff.
Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on track.
Plan and direct the day-to-day operations of the assigned store location, including opening/closing, POS, inventory, merchandising, and donations.
Hire, train, and direct the store team, ensuring proficiency and providing development and performance coaching.
Issue employee evaluations, key performance results, and corrective actions.
Schedule employees for appropriate coverage and coordinate daily team meetings.
Maintain accurate employee payroll records, including daily monitoring of time and attendance.
Ensure high levels of customer and donor satisfaction through excellent service and community relations.
Develop strategies to improve customer service and maximize the customer experience.
Ensure Back Room Processing (BRP) staff work effectively and efficiently to meet daily processing goals.
Ensure all store deliveries/product are on the sales floor in a timely manner.
Provide supervision, support, and conduct reporting for program Beneficiaries with Work Therapy Assignments.
Protect and secure store currency, inventory, and property, including safe funds, bank deposits, products, equipment, and building security.
Ensure the building is secured during non-operating hours with alarm system arming and alert protocol.
Establish and maintain safety measures consistent with ARC policy and governmental regulations, reporting safety issues and incidents immediately.
Conduct and record mandatory Weekly Store Meetings.
Attend ARC Monthly Safety Meetings.
Transfer or be relocated to other stores based on business needs.
Complete all tasks assigned by management.