Store Manager - North Park Center

Lush Handmade Cosmetics•Dallas, TX

12h

About The Position

The Store Manager leads the Lush retail shop and embodies the company’s values while overseeing the full retail business. The role is responsible for recruiting, training, and developing the management team and staff, and for managing budgets, sales targets, customer and staff experience, and operational excellence. The Store Manager uses business metrics and reports to create and execute plans aligned with the American business strategy, while continually seeking feedback and opportunities for personal growth. The role also involves educating customers and staff about Lush’s brand values and products, creating an inclusive and welcoming customer experience, and representing the brand through community engagement and traffic-driving initiatives. The Store Manager maintains shop compliance, inventory, merchandising, scheduling, and workplace standards, and supports staff development and engagement through coaching, feedback, and equitable employment practices.

Requirements

3–5 years of management experience in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
A strong record of developing retail staff careers.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems as required.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Recruit the shop team and develop a diverse mix of team members.
Train and develop the management team and staff on the brand, products, and service.
Collaborate with the team on plans to exceed daily sales goals and provide a unique, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Build product knowledge and make informed product recommendations.
Use business metrics and reports to develop and execute plans that align with the American business strategy, improve KPIs, and achieve short- and long-term sales goals.
Coach and develop staff through development plans, learning tools, constructive feedback, and coaching behaviors as they arise.
Prioritize diversity, equity, inclusion, and belonging training and initiatives, and collaborate with the team on solutions that promote equity and belonging.
Address performance concerns with balanced judgment, empathy, and consideration for personal circumstances; create action plans to improve engagement.
Maintain transparency and equity in interviewing and promotion processes and support staff career growth.
Ensure shop compliance with company standards and training related to time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication, within budget.
Train and equip staff to follow stock standards and rotation rules; manage ordering and use inventory reporting tools to manage orders, inventory, and waste within budget.
Create and execute merchandising plans, and ensure the team maintains a clean work environment and follows merchandising and design standards.
Schedule adequate staff with appropriate skill levels for peak times; ensure breaks and meals are allocated and recorded appropriately while staying within the labor budget.
Assess personal performance and seek feedback, resources, and opportunities to grow and develop.