Store Manager - North Park Center

Lush Handmade Cosmetics•Dallas, TX

About The Position

The Store Manager leads the Lush retail shop and embodies the company’s values in customer interactions, team leadership, and business decisions. The role oversees all aspects of the retail business, including budgets, sales targets, customer and staff experience, and operational excellence. The manager recruits and develops the team, builds product and brand knowledge, and continually assesses their own performance and seeks feedback and development opportunities. The Store Manager creates an inclusive customer experience, represents Lush’s brand values, and develops and executes business plans to improve key performance indicators and achieve sales goals. They coach and support staff development, promote diversity, equity, inclusion, and belonging, and address performance and engagement with empathy. They also ensure shop compliance, inventory management, merchandising, and scheduling are handled effectively and within applicable budgets. The position is based at North Park Center. The role requires flexible availability, including holidays, evenings, and weekends.

Requirements

3–5 years of management experience in a retail environment.
Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer service models.
Ability to develop and train staff through positive coaching and feedback.
Strong track record of developing retail staff careers.
Proficiency in Excel and Microsoft Suite, and adaptability to other systems.
Experience with cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Recruit and select a diverse team using transparent and equitable employment practices.
Train and develop the management team and staff in brand, product, service, and career growth.
Collaborate with the team on plans to exceed daily sales goals and deliver a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Build product knowledge and make informed product recommendations.
Develop and execute business plans aligned with the American business strategy to improve KPIs and achieve short- and long-term sales goals.
Coach and develop staff through development plans, learning tools, constructive feedback, and coaching behaviors as they arise.
Prioritize DEIB training and initiatives and collaborate with the team on solutions that promote equity and belonging.
Assess performance concerns thoughtfully and empathetically, and create action plans to improve staff engagement.
Ensure staff training and compliance with company standards and policies, including time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination, health and safety, and daily communication.
Manage product ordering, inventory, and waste using inventory reporting tools and within the allocated budget.
Create and execute merchandising plans, maintain a clean and beautiful work environment, and ensure the team follows merchandising and design standards.
Schedule appropriate staffing and skill levels for peak times, ensure breaks and meals are allocated and recorded properly, and stay within the labor budget.
Manage budgets and oversee all aspects of retail operations.