Store Manager

Sainsbury's•Glasgow, IL

About The Position

The Store Manager has full responsibility for a convenience store, leading the operation to deliver good food that is joyful, accessible and affordable. Customer and Trading Managers run shifts, while the Store Manager plans and prepares for upcoming trading activity, makes commercially minded decisions, anticipates issues from the present through the next six months, and ensures the store operates safely and legally. The role involves navigating ongoing retail initiatives and change programmes, making difficult decisions, and leading a team to improve customer experiences and business outcomes. The Store Manager leads the store’s management team and colleagues, modelling service and business values. They use data and insight to improve performance, customer experience and KPIs; manage employee relations cases, including dismissals; apply HR policies; develop leadership capability; and lead change while supporting team engagement and wellbeing. The role also includes driving product availability, safety standards and seamless daily operations. Sainsbury’s describes itself as an inclusive retailer and offers development opportunities, including mentorship, training and career progression pathways. Reasonable adjustments are available during the application or interview stages upon request.

Requirements

Experience leading a fast-paced operation and delivering customer, financial, organisational, service, sales and team-performance outcomes.
Experience improving customer experiences and customer journeys.
Ability to use data, insight and KPIs to inform decisions and improve store performance and customer experience.
Confidence managing employee relations, including dismissals, and understanding and interpreting HR policies.
Ability to develop and support leadership capability within a team.
Ability to lead through change while keeping a team motivated and focused.
Ability to role-model excellent service and business values.

Responsibilities

Take full responsibility for the convenience store and its operation.
Plan and prepare for upcoming trading activity, using commercial judgement and anticipating issues from today through six months ahead.
Ensure the store operates safely and legally.
Deliver brilliant customer experiences and continually improve the customer journey.
Lead and role-model excellent service and business values for managers and colleagues.
Use data and insight to inform planning and improve store performance, customer experience and KPIs.
Manage employee relations cases, including dismissals, and apply HR policies consistently and carefully.
Develop and support leadership capability within the team.
Lead change, maintaining team motivation, engagement and wellbeing.
Drive product availability, safety standards and seamless daily operations.

Benefits

Private healthcare for eligible colleagues, with single cover and the option to upgrade to family cover annually (5S only).
Interest-free car loan of up to £10,000 (5S only).
Annual bonus scheme based on company and individual performance.
Discount card offering 10% off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% off at Sainsbury’s on Fridays and Saturdays.
Generous holiday entitlement.
Maternity and paternity leave.
Pension contributions matched at 4–7.5%.
Sainsbury’s share scheme with discounted share purchases.
Wellbeing support, including emotional support, counselling, and legal and financial advice.
Colleague networks.
Cycle to Work scheme.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Enhanced discretionary family leave and support for carers may be available.
Development opportunities, including mentorship, training and career progression pathways.