Troy New York - Thrift Retail Store Manager
About The Position
Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a passionate and entrepreneurial Store Manager for their Bound Brook location. This role involves driving sales growth, embedding the brand, providing exceptional customer service, and cultivating high-performing teams. The Store Manager is responsible for operational excellence, adhering to Goodwill NYNJ standards with meticulous attention to detail. This training-focused leader will foster an environment of learning and embody the company's mission values. The position is ideal for someone who thrives in fast-paced environments and desires ownership of their business.
Requirements
- High School Diploma or Equivalent required.
- Minimum 5 years’ experience in a retail store management position.
- Proficiency in Microsoft suite and ability to adapt to internal applications.
- Strong interpersonal and communication skills (verbal and written).
- Must be able to stand for long periods of time.
- Must be able to push/pull up to 50lbs.
- Must have open availability and be able to work holidays.
- Proven ability to drive and exceed individual and store results.
- Proven ability to build lasting relationships with colleagues.
- Ability to adapt to and engage with internal and external customers.
- Good verbal and written communication skills with customers, sales leadership team and colleagues.
- Demonstrated collaborative skills and ability to work well within a team.
- Ability to receive feedback and act when appropriate.
- Accuracy and attention to detail required.
- Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.
Nice To Haves
- Bachelor’s Degree preferred.
Responsibilities
- Analyze sales reports and data to create business strategies.
- Set and hold the team accountable for KPI goals (ATV, UPT, and conversion).
- Coach and motivate the team to meet goals and expectations.
- Develop associates' sales techniques and product knowledge.
- Demonstrate sales leadership on the selling floor.
- Collaborate with management and Marketing to identify sales-driving opportunities.
- Drive brand loyalty by coaching the sales team on the Rewards program and Mission.
- Ensure all associates provide excellent customer service.
- Cultivate customer relationships by engaging repeat clientele.
- Resolve customer complaints quickly and efficiently.
- Manage store P&L by controlling expenses and labor costs.
- Ensure cash control procedures are followed.
- Schedule staff effectively to maintain coverage and process donations while adhering to payroll budgets.
- Protect store assets and inventory, reporting Loss Prevention concerns.
- Ensure accuracy of product assessment, boutique selection, and pricing.
- Maximize donation production and product flow to the sales floor.
- Implement and maintain merchandising directives and strategies.
- Partner to ensure appropriate assortment and inventory levels.
- Identify and communicate product concerns.
- Maintain a neat, clean, and organized selling floor with correct visual presentation.
- Ensure window displays and visual areas reflect current visual direction.
- Recruit, train, and develop teams.
- Assess employee proficiency and provide timely training.
- Evaluate team performance and provide consistent feedback.
- Resolve employee relations issues effectively, partnering with People & Culture when needed.
Benefits
- Generous Time off policy
- Health, wellness and financial resources
- Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
- Retirement matching programs and contributions
- Transit and commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
