Brooklyn New York - Thrift Retail Store Sales Specialist

Goodwill NYNJ • New York, NY

4d • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) is seeking a Thrift Store Sales Specialist to deliver excellent customer service while supporting daily retail operations. The Specialist will assist customers, process transactions, maintain store cleanliness, enforce store policies, and support daily operations, all while contributing to Goodwill's mission. This role is crucial in ensuring a positive shopping experience for customers and supporting the overall success of the retail store.

Requirements

• Flexibility in availability to meet business needs (store operates Monday to Sunday, 7:00 am to 8:00 pm).
• Ability to handle pre-owned merchandise, which may contain allergens, dust, or other substances.
• Willingness to follow all safety guidelines and report concerns to management.
• Ability to operate the register.
• Customer service skills.
• Merchandise restocking skills.
• Transaction processing skills.
• Store cleanliness and organization skills.
• Policy enforcement skills.

Nice To Haves

• Experience in a retail environment.
• Experience with visual merchandising standards.
• Familiarity with Rewards and Round-Up programs.

Responsibilities

• Greet and assist customers promptly.
• Support donors and direct them to the designated donation drop-off area.
• Regularly restock merchandise onto the sales floor, ensuring compliance with Goodwill’s visual standards.
• Promote Goodwill’s Rewards and Round-Up programs.
• Process sales transactions quickly and accurately.
• Resolve customer concerns and escalate issues as needed.
• Maintain a clean and organized sales floor, fitting rooms, and checkout area.
• Follow store policies, including safety guidelines and occupancy limits when required.
• Operate the register and thank customers for their purchases.
• Monitor store entry and enforce safety measures if assigned.
• Perform other duties as assigned to support the store team and broader organizational goals.

Benefits

• Generous Time off policy after probation period
• Health, wellness and financial resources
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits
• Incentive payments for achieving performance targets
• Tuition Reimbursement Assistance
• Medical, Dental, Vision & Voluntary Insurance Offerings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed