61st Street New York - Retail Thrift Store Manager

Goodwill NYNJ • New York, NY

2d • Onsite

About The Position

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Requirements

• High School Diploma or Equivalent required.
• Minimum 5 years’ experience in retail store management position.
• Proficiency in Microsoft suite and ability to adapt to internal applications.
• Strong interpersonal and communication skills (verbal and written).
• Must be able to stand for long periods of time and able to push/pull up to 50lbs.
• Must have open availability and able to work holidays. Your schedule will be based on business needs.
• Proven ability to drive and exceed individual and store results.
• Proven ability to build lasting relationships with colleagues.
• Ability to adapt to and engage with internal and external customers.
• Good verbal and written communication skills with customers, sales leadership team and colleagues.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and act when appropriate.
• Accuracy and attention to detail required.
• Ability to work a flexible schedule based on business needs which include evenings, weekends and holidays.

Nice To Haves

• Bachelor’s Degree preferred.

Responsibilities

• Analyze available sales reports and data to assess the needs of the business and create business strategies based that analysis.
• Set KPI goals (ATV, UPT and conversion) and hold team accountable for achieving.
• Continuously coach and motivate team to meet assigned goals and expectations.
• Ensure development of associates’ sales techniques and product knowledge to maximize sales growth.
• Demonstrate sales leadership for the team by playing an active role on the selling floor.
• Collaborate with Regional/District Manager and Marketing to identify marketing opportunities to drive sales.
• Drive Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.
• Ensure all associates provide the highest level of customer service.
• Cultivate customer relationships by knowing and engaging repeat clientele.
• Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience.
• Manage store P&L by managing controllable expenses and labor cost ensuring store profitability.
• Ensure cash control procedures are properly followed including bank deposits, safe funds and petty cash.
• Effective scheduling to maintain adequate floor coverage and consistent processing of donations while maintaining payroll budgets.
• Protect store assets and inventory. Bring any Loss Prevention concerns to the Regional/District Manager’s attention.
• Responsible for the accuracy of product assessment, boutique product selection and pricing where applicable.
• Ensure stockroom is maximizing production of donations and flow of product to the sales floor is quick and efficient.
• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies.
• Partner with the warehouse and Market Manager to ensure appropriate assortment and inventory levels for the store.
• Identify and communicate product concerns in a timely manner.
• Ensure the selling floor is neat, clean, always organized and reflects the correct visual image.
• Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.
• Recruit, train, and develop teams ensuring all positions are filled in a timely manner with qualified candidates.
• Continually assess employee level of proficiency in their role and provide training in a timely manner to ensure they have the tools required to meet expectations.
• Continually evaluate the performance of each member of the team and provide consistent feedback to ensure improvement, develop bench strength and plan for succession.
• Resolve all employee relation issues in a timely and effective manner, partnering with People & Culture when needed.

Benefits

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED