Store Manager - Savannah Tanger
About The Position
The Store Manager leads store operations and serves as the heartbeat of the store, inspiring the team, clients, and community. This role oversees daily operations in a dynamic, high-volume environment to deliver an elevated client experience and drive sales and profitability. The manager recruits, develops, coaches, and empowers a diverse team; builds an inclusive store culture; and uses performance feedback and ongoing learning to help team members grow and meet goals. The role also drives client satisfaction and loyalty, maintains Sephora’s operational and brand standards, and optimizes inventory and staffing resources. This is an on-site position at the Savannah Tanger store and requires availability for evenings, weekends, and holidays.
Requirements
- Demonstrated success as a store manager in a high-volume, complex retail or hospitality environment.
- Ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve ambitious targets.
- Strong ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
- Exceptional communication and interpersonal skills, including the ability to build trust with teams and senior leadership, manage conflict, and facilitate complex discussions.
- Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
- Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, and work in a fragrance-filled environment.
- Ability to handle and apply products to clients, with or without accommodation.
Responsibilities
- Oversee daily store operations to deliver a seamless, elevated client experience and drive sales and profitability.
- Lead, coach, inspire, and develop a diverse team, fostering growth, accountability, and achievement of performance goals.
- Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
- Conduct performance appraisals and provide actionable feedback and mentorship.
- Promote ongoing learning through coaching, open dialogue, and resources for associates and leaders.
- Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring and clean store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
- Set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Benefits
- Medical, dental, and vision coverage for employees and dependents.
- Company-paid disability and life insurance.
- 401(k) plan with a 4% company match.
- Flexible spending account (FSA) and health savings account (HSA) programs.
- Student Debt Retirement plan, under which student loan payments qualify to earn the company 401(k) match.
- Paid vacation and sick time, and protected leave.
- Training, tuition reimbursement, and leadership development.
- 30% discount on merchandise and services, opportunities for free products, and flash sale discounts on LVMH brand products.
- Free mental health and financial coaching resources with 24/7 access.
- Volunteer and donation matching.
- Employees may be eligible to earn bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
