Store Manager - Tanger Outlets Myrtle Beach
About The Position
The Store Manager is responsible for the holistic omni customer experience and for maintaining visual and commercial standards in accordance with the store format, global guidelines, and regional strategies. The role leads the full store team, fosters an inclusive and collaborative culture, assesses the store’s strengths and opportunities, monitors competitors, and analyzes sales performance to create plans that optimize results and profits. The manager oversees customer service, sales and budget goals, scheduling to budgeted hours, store administration and maintenance, and the correct execution of fitting-room, checkout, returns, and exchange routines. They stay informed about fashion trends and the local market, ensure the team shares relevant product knowledge, and manage talent and performance through recruiting, onboarding, coaching, development, evaluations, and succession planning. The role is also accountable for retail operations and visual and commercial execution, including store cleanliness, garment care and presentation, stock levels, opening and closing routines, the garment cycle, in-store omni services and technology, price signage, and back-of-house standards. The Store Manager collaborates with area and store leadership teams and ensures that procedures, security, and legal requirements are followed.
Requirements
- Relevant experience in a leadership position.
- Retail management and retail operations experience.
- Experience collaborating closely with a team.
- Strong team coaching and development skills.
- Ambition, effective communication, and analytical problem-solving ability.
- Ability to work with numbers and manage statistics.
Responsibilities
- Own the total omni customer experience and ensure visual and commercial execution in line with store-format standards, global guidelines, and regional strategies.
- Represent H&M positively in customer interactions and ensure the team provides personal service, guides customers through fashion stories, and actively sells products.
- Establish, analyze, and follow up on sales and budget goals; create plans to optimize results and profits.
- Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Schedule to budgeted hours in alignment with sales budgets and commercial activities.
- Ensure correct fitting-room and checkout routines, including transactions, returns, and exchanges.
- Identify commercial opportunities, monitor competitors, and maintain awareness of store strengths and opportunities.
- Manage store maintenance cost-efficiently and ensure administrative routines for people and operations are handled correctly.
- Stay current on fashion trends, styles, brands, products, competitors, and relevant influencers; ensure the team shares product and fashion knowledge with customers.
- Maintain understanding of the local area, customers, competition, and fashion trends.
- Recruit, onboard, upskill, develop, and manage the performance of the store team; conduct performance evaluations and succession planning.
- Collaborate with the Area team and store leadership team, including visual managers, and maintain excellent communication and professionalism.
- Plan and schedule teams and communicate regularly with colleagues to inform, motivate, and inspire them.
- Ensure store procedures, routines, security, and legal requirements are followed.
- Participate in relevant onboarding, training, courses, and development processes.
- Maintain clean and tidy sales-floor and back-of-house areas and ensure high-quality visual and commercial product presentation and garment care.
- Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
- Lead and support daily opening and closing routines and processes.
- Ensure the garment cycle, delivery, garment presentation, and fitting-room routines follow standards and use provided tools and technology.
- Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
- Maintain price signs throughout the store in line with global, local, regional, and sales-market guidelines.
- Maintain back-of-house areas, including colleague information, health and safety, and tidiness.
Benefits
- Staff discount card for H&M Group brands, usable in stores and online.
- H&M Incentive Program (HIP).
- Medical, pharmacy, vision, and dental coverage.
- Employee Assistance Program.
- Vacation, wellness, holiday, and parental pay.
- 401(k).
- Commuter benefits.
- Health and dependent care flexible spending accounts.
- Additional voluntary benefits.
- Paid time off, including a community day.
- Wellness and family support programs.
- Global development opportunities.
- Access to Colleague Resource Groups and colleague networking opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
