(USA) Store Manager - Supercenter
About The Position
The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment, potentially facing challenges like high turnover, engagement issues, and competitive markets. The Store Manager must uphold the company's Open Door Policy by addressing associate concerns, researching issues, and ensuring consistent resolution across managerial levels. They are also responsible for ensuring compliance with company policies and procedures, managing relationships with officials, overseeing asset protection and safety, and driving financial performance by achieving sales and profit goals. Additionally, the Store Manager champions community outreach programs, models excellent customer service, drives sales through effective merchandise presentation and inventory management, and ensures the success of the Academy training environment and store standards. This role requires developing and implementing strategies to attract and maintain a skilled workforce, cultivating an environment of integrity and ethics, and leveraging partnerships to achieve business goals. The Store Manager must also embrace diversity, build strong relationships, and act with integrity, putting the customer first and striving for excellence in all aspects of the role.
Requirements
- Bachelor's Degree and 2 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination.
- Successful completion of all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Experience as a Store Manager in a low complex store OR 1 year experience as a Store Manager in a medium complex store OR 2 years experience as a Store Manager in a high volume retail store
- Running a fresh or dry grocery area
Responsibilities
- Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
- Provides supervision and development opportunities for management and hourly associates, including recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset.
- Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, teaching consistency in responsiveness and resolution, and providing resolution for associates.
- Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging compliance requirements, developing relationships with officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans.
- Initiates, directs, and participates in community outreach programs, encouraging and supporting associates in serving the community, establishing relationships with key individuals or groups, and representing the company.
- Drives the financial performance of the facility by ensuring sales and profit goals are achieved, maintaining a strategic business perspective, anticipating KPIs, executing process improvements, leading expense control, interfacing with market teams, and developing plans to correct deficiencies.
- Models, enforces, and provides direction on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved.
- Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, accurate pricing, proper signing, and adequate stock and inventory levels, and budgeting and forecasting sales.
- Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates, engaging trainees, acting as a culture champion, and acting as an Academy advocate.
- Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, and promoting a customer environment.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, and supporting mentorship and succession planning.
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into programs and practices and developing consequences for violations.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading community outreach initiatives and engaging key stakeholders.
- Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
- Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
- Maintains and promotes the highest standards of integrity, ethics, and compliance, models company values, and holds oneself and others accountable.
- Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying business models to all plans.
- Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
- Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees completely paid for by Walmart through Live Better U (for eligible associates)
- Paid time off
- Paid sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
