(USA) Store Manager - Supercenter

Walmart • Macedonia, OH

5d • $110,000 - $170,000 • Onsite

About The Position

The Store Manager is responsible for directing the management team and associates in facility operations, merchandising, and company direction. This role involves supervising and developing staff in a dynamic environment, potentially facing challenges like high turnover and competitive markets. The Store Manager upholds the company's Open Door Policy by addressing associate concerns, researching issues, and ensuring consistent resolution across managerial levels. They also ensure compliance with company policies and procedures, manage relationships with officials, and oversee asset protection, safety, and quality assurance. Additionally, the Store Manager initiates and participates in community outreach programs, drives financial performance by achieving sales and profit goals, and manages expenses. They are responsible for modeling and enforcing customer service standards, driving sales through effective merchandise presentation and inventory management, and ensuring the success of the Academy training environment and store standards. The role involves developing and implementing strategies to attract and maintain a skilled workforce, cultivating an environment of integrity and ethics, and leveraging partnerships to achieve business goals. The Store Manager is expected to build high-performing teams, embrace diversity, and create a culture of belonging. They must act with integrity, putting the customer first, making data-driven decisions, and striving for excellence through continuous improvement and learning.

Requirements

• Bachelor's Degree and 2 years general management experience, including financial accountability
• 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
• OR 4 years general management experience, including financial accountability
• 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates/employees, including performance management, mentoring, hiring, and termination
• Successful completion of all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings)
• For facilities that sell firearms: successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements: may require a current state-issued Certificate of Eligibility.

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Experience as a Store Manager in a low complex store
• 1 year experience as a Store Manager in a medium complex store
• 2 years experience as a Store Manager in a high volume retail store
• Running a fresh or dry grocery area

Responsibilities

• Develops, communicates, and leverages a strategic vision aligned with company, market, and local plans and tactics to direct the management team and associates in facility operations, merchandising, and company direction.
• Provides supervision and development opportunities for management and hourly associates, including recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition, and fostering a belonging mindset.
• Upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, leveraging resources, reviewing policies, teaching consistency in responsiveness and resolution, and providing resolution for associates.
• Ensures compliance with company policies and procedures by anticipating and responding to compliance issues, navigating challenging compliance requirements, developing relationships with officials, holding associates accountable, analyzing reports, implementing asset protection and safety controls, maintaining quality assurance, overseeing safety reviews, and developing action plans.
• Initiates, directs, and participates in community outreach programs, encouraging and supporting associates in serving the community, establishing relationships with community and media, presenting the company's perspective, and championing company programs and sustainability efforts.
• Drives the financial performance of the facility by ensuring sales and profit goals are achieved, maintaining a strategic business perspective, anticipating KPIs, executing process improvements, leading expense control, interfacing with market teams, developing plans to correct deficiencies, overseeing budgets, and leading the analysis of economic trends for forecasting.
• Models, enforces, and provides direction for customer service approaches and techniques to ensure customer needs, complaints, and issues are resolved within company guidelines.
• Drives sales by accounting for dynamic indicators, ensuring effective merchandise presentation, accurate pricing, proper signing, and in-stock levels, and budgeting and forecasting sales.
• Ensures the success of the Academy training environment and store standards by meeting requirements, creating an engaging environment, integrating Academy associates, engaging trainees, acting as a culture champion, and acting as a visible operations champion for the Academy program.
• Provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, analyzing costs and forecasts, determining resource requirements, evaluating operational processes, measuring outcomes, identifying improvement opportunities, promoting a customer environment, and sponsoring continuous learning.
• Develops and implements strategies to attract and maintain a skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, supporting mentorship, workforce development, and succession planning.
• Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into programs and practices, developing consequences for violations, and supporting the Open Door Policy.
• Develops and leverages internal and external partnerships and networks to maximize business goals by sponsoring community outreach initiatives, engaging stakeholders in business plans, and supporting associate efforts.
• Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and creates opportunities for all associates to thrive.
• Works collaboratively, builds strong relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers all stakeholders when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
• Performance bonuses (annual or quarterly)
• Regional Pay Zone (RPZ)
• Complex Structure pay differential
• State Pay Differential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager