Store Manager

Cole Haan•Sevierville, TN

About The Position

The Store Manager directs and controls in-store activities to achieve sales and profitability targets and support long-term business growth in accordance with company philosophy, policies, and procedures. The manager sets the store’s strategic direction to achieve objectives and projects assigned by Cole Haan while establishing a healthy team culture and store environment. The role is accountable for financial performance, team development, customer experience, visual merchandising, and consistent store operations. The Store Manager drives sales and key performance indicators, manages expenses and payroll, recruits and develops staff, addresses performance issues, ensures customer service standards, communicates market and product feedback, and maintains compliance with company policies and operational objectives.

Requirements

Candidates must be at least 18 years of age.
Must have open availability and the ability to work a flexible schedule to meet retail business demands, which may include nights, weekends, and holidays based on business needs.
Must have an independent work ethic, time management skills, and personal accountability.
Knowledge of driving sales, business acumen, customer service, merchandising, inventory control, and loss prevention.
Demonstrated ability to lead a team in coordinating operational tasks.
Ability to coordinate and manage a team accomplishing multiple tasks in a fast-paced environment.
Knowledge of staffing, coaching, counseling, training, development, employee corrective action, and performance management.
Demonstrated ability to lead and create a team-oriented environment.
Ability to communicate effectively in verbal and written English.
Strong computer skills, including POS systems and Microsoft Office.
Ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of upper extremities.
Ability to lift, push, and pull up to 25–50 pounds occasionally.

Nice To Haves

College degree or related field experience preferred.
Store management experience preferred.

Responsibilities

Drive financial growth by achieving sales and key KPI goals.
Exceed the store EBITDA budget through responsible management of payroll, supplies, and facilities.
Coach and develop staff to exceed individual and store goals.
Create and maintain a positive store environment by leading and developing a quality store team.
Recruit, hire, and train employees, and build a talent pipeline.
Address performance issues using company tools.
Deliver extraordinary customer service through the store team.
Execute and maintain visual merchandising standards consistent with company expectations.
Communicate customer, market, and product feedback consistently.
Achieve operational objectives related to loss prevention, health, and safety.
Manage the team to ensure compliance with company policies and procedures.
Lead the team in operational tasks, including receiving shipments and maintaining store cleanliness, and participate in those tasks when additional support is needed.