Automotive Store Manager - Store 1243

Monro Inc.•Estero, FL

10d

About The Position

The Store Manager is a salaried role responsible for day-to-day leadership of the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates and supports Monro’s vision by promoting products and services while delivering quality automotive service and tires to guests.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage and drive financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and achieve sales goals.
Introduce tire and service products and promotions to guests to maximize sales, satisfaction, loyalty, and retention.
Train and develop teammates on shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in clean, excellent, guest-ready condition and in accordance with Monro standards.
Schedule guest appointments and assign teammates based on skill level to support efficient and timely vehicle services and repairs.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships and assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently follow required safety standards.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.