Automotive Store Manager - Store 1243

Monro•Estero, FL

10d

About The Position

The Store Manager is a salaried role responsible for daily leadership of the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager selects, coaches, and develops teammates while supporting Monro’s vision of being a leading neighborhood destination for quality automotive service and tires. The role promotes products and services to guests and oversees sales, service, staffing, store operations, expenses, inventory, safety, and guest satisfaction.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent 5-star Guest experience.
Help develop and implement sales plans, understand products and services, and work toward sales goals.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest service, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs when needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading inventory, and stocking it.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, clean and consistently guest-ready according to Monro standards.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and on time.
Achieve sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ASNI/OSHA standards.
Consistently follow required safety standards established in training and policies and procedures.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.