Automotive Store Manager - Store 126

Monro Inc.•Weirton, WV

12d

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the day-to-day operations and teammates, including selecting, coaching, and developing staff. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tire care to guests. The Store Manager oversees sales, staffing, guest service, inventory, expenses, store condition, and compliance with company, governmental, environmental, and safety standards. The position also provides direction to technicians and may assist with vehicle services and repairs.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans and achieve sales goals through knowledge of products, services, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in a clean, guest-ready state consistent with Monro standards.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Recommend appropriate tire and service products and promotions to achieve sales goals.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other assigned and required duties.