Store Manager

MINISO USA•San Diego, CA

4d•$19 - $30

About The Position

The Store Manager leads all aspects of store operations and creates an exciting, vibrant experience for the team and customers. The role is responsible for day-to-day execution, customer service, sales performance, operational efficiency, labor management, inventory optimization, and promotion of the membership program. The Store Manager inspires and develops the team, maintains a positive store atmosphere, and drives business growth while delivering a world-class customer experience. The position reports directly to the Area/District Manager and leads the Assistant Store Manager, Shift Leads, and Sales Associates. The Store Manager also serves as a key liaison with the Area/District Manager and Human Resources on employee performance and relations. The role requires a flexible schedule that includes nights, weekends, and holidays, and may require travel between locations or relocation or management of additional stores based on business needs.

Requirements

High school diploma or equivalent.
At least 3 years of retail management experience with a strong track record of leading teams.
Proven successful experience in retail management.
Strong leadership, organizational, and customer management skills.
Excellent communication and interpersonal abilities.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to travel between locations.
Ability to relocate or manage additional stores based on business needs.

Nice To Haves

Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.

Responsibilities

Lead the Assistant Store Manager, Shift Leads, and Sales Associates.
Consistently embody and promote Miniso’s mission and core values.
Ensure excellent customer service, merchandising standards, adherence to operational procedures, and strong sales performance.
Promote the store membership program, encourage customer sign-ups, and build customer loyalty and retention.
Oversee store operations and performance, and develop store employees.
Train, motivate, mentor, and provide feedback to the team to meet sales goals.
Recruit, hire, train, and retain employees; conduct performance evaluations and create career development paths for associates and managers.
Maintain store standards and drive profitability through effective sales strategies and expense management.
Manage cash-handling tasks and ensure adherence to standard operating procedures.
Maintain a clean, safe, and organized store environment for associates and customers.
Communicate with the Area/District Manager and Human Resources regarding employee performance and relations, and hold associates accountable for their responsibilities.
Operate computers and printers and manage schedules.
Maintain the store and ensure visual displays align with company guidelines.
Plan strategically to increase store presence and traffic and maximize sales performance.
Address and resolve staff and customer issues promptly and effectively.