Store Manager, Garden State
About The Position
The Store Manager leads store operations, develops and coaches the team, and elevates the client experience at Sephora’s Garden State location in Paramus, New Jersey. The role oversees daily operations in a high-volume environment to drive sales and profitability while fostering an inclusive, high-performing team. The Store Manager recruits and onboards talent, provides performance feedback and mentorship, supports continuous learning, resolves client concerns, promotes loyalty and personalized experiences, maintains store presentation and compliance, and optimizes inventory and staffing resources.
Requirements
- Demonstrated success as a store manager in high-volume, complex retail or hospitality environments.
- Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
- Ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
- Strong communication and interpersonal skills, including the ability to build trust and alignment with teams and senior leadership.
- Ability to manage conflict and facilitate complex discussions.
- Passion for mentoring, coaching, providing feedback, and fostering learning and accountability.
- Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, and work in a fragrance-filled environment.
- Ability to handle and apply products to clients, with or without accommodation.
Responsibilities
- Oversee daily store operations and deliver an elevated client experience while driving sales and profitability.
- Coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
- Attract, recruit, and onboard talent to build an inclusive team aligned with Sephora’s values and service standards.
- Conduct performance appraisals and provide actionable feedback and mentorship.
- Promote continuous learning through coaching, open dialogue, and learning resources.
- Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring and immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to shifting priorities and business opportunities.
Benefits
- Medical, dental, and vision coverage for employees and dependents.
- Disability and life insurance fully covered by Sephora.
- 401(k) with a 4% employer match.
- FSA and HSA programs.
- Student Debt Retirement plan, with qualifying student loan payments eligible to earn the Sephora 401(k) match.
- Vacation and sick paid time off and protected leave.
- Training, tuition reimbursement, and leadership development.
- 30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
- Free mental health and financial coaching resources with 24/7 access.
- Volunteer and donation matching.
- May be eligible to earn bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
