Store Manager

Crafco•Akron, OH

3d•Onsite

About The Position

Crafco, Inc. is hiring a Store Manager for its equipment and supply center in Akron, Ohio. Crafco Supply Centers are retail and manufacturing stores that make and sell pavement-preservation materials and equipment for crack sealing, pothole patching, sealcoating, and related work. The Store Manager builds and leads a team and creates a positive, customer-focused culture while overseeing personnel, training, facility and equipment maintenance, information flow, and regulatory and safety compliance. The role is responsible for day-to-day operations, including supplying, warehousing, and manufacturing quality products and services on time and at the lowest possible cost, while maintaining safety, tidiness, and positive relationships with employees, vendors, and customers. The manager also oversees inventory, shipments, production support, equipment rentals and service, and accurate operational records. The position offers a competitive salary and benefits including profit sharing, a matching 401(k), health, life, disability, dental, and vision coverage, holiday, personal and sick pay, and maternity/paternity leave. Applicants must be authorized to work in the United States and hold a valid driver's license. Employment offers are contingent on a pre-employment drug test and background check.

Requirements

At least 3–5 years of supervision or management experience in a customer-facing environment.
High school diploma or GED.
Ability to build and lead teams to work together and accomplish goals.
Ability to maintain and encourage professionalism and positive staff morale.
Ability to make sound business decisions.
Valid U.S. driver's license with a clean driving record.
Computer proficiency with Microsoft Office applications and point-of-sale systems.
Strong verbal and written communication skills.
Ability to work flexible schedules, including holidays, weekends, and overtime as needed.
Ability to work with urgency, multitask, and take a solutions-oriented approach.
Coachability and willingness to learn and work in a variety of roles.
Adaptability to interact professionally with people of varied personalities and positions.
Ability to meet the physical requirements of the role, including standing for long periods, carrying, lifting, or moving up to 50 pounds, and working outside the facility in potentially adverse weather.

Nice To Haves

Supervision experience in a related retail or customer-facing environment.
Additional college or technical-school education.
Knowledge of D.O.T. regulations, warehousing operations, shipping, purchasing, and health, safety, and environmental regulations and requirements.

Responsibilities

Build a dynamic team and positive culture at the Supply Center.
Train and lead staff to provide exceptional customer experiences.
Promote positive employee relations with staff, customers, visitors, and vendors.
Supervise and review personnel, including performance evaluations and work-related tasks, and identify tasks during slow periods.
Manage inventory cycle counts and investigate, determine, and resolve discrepancies.
Manage inventory with the corporate purchasing department, including raw materials, parts, materials, and equipment stock for sale.
Participate in monthly safety and operations meetings and report on Supply Center performance.
Accurately enter work orders, inventory, and warranty information, and maintain repair files.
Understand production processes and fill in as needed.
Oversee timely outbound shipments, assist with preparing items for shipment, and contact freight companies.
Learn and perform general maintenance and troubleshooting on pumps and other equipment used in sealcoating and manufacturing processes.
Carry out additional duties assigned by corporate management at the Supply Center.
Represent Crafco during agency compliance visits and audits, including OSHA, EPA, fire, and insurance audits.
Ensure safety and regulatory compliance programs are implemented and personnel are appropriately trained.
Model behavior that complies with applicable company, state, and federal regulations.
Identify and remove potential job hazards.
Assist with safety programs, monitor compliance, attend monthly corporate safety meetings, coordinate training, observe work to prevent hazards, and promote safe behavior throughout the branch.
Oversee the equipment service center to ensure rental equipment is serviced and ready for customer rental.
Assist the mechanic or service associate with repair estimates, work approvals, and service work.
Maintain accurate work order, warranty, rental contract, inspection, customer insurance, and equipment-location records.
Coordinate equipment delivery and pickup as needed.