Store Manager - Store 118

Monro Inc.•Alliance, OH

10d

About The Position

The Store Manager is a salaried role reporting to the District Manager. The position provides day-to-day leadership for the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Responsibilities include selecting, coaching, and developing teammates; overseeing store operations; and supporting Monro’s vision of being a trusted neighborhood destination for quality automotive service and tires. The Store Manager promotes products and services to guests while working to achieve sales goals and deliver a consistent, high-quality guest experience.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the stated guidelines and timing.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of products, services, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products and promotions to guests to increase sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in clean, excellent, guest-ready condition in accordance with Monro standards.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and promptly.
Address guest needs involving sales, service, complaints, and adjustments; build guest relationships to support satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards; consistently use required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely and according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.