Store Manager - Sedalia Missouri

CNG Holdings, Inc.•Sedalia, MO

3d•Onsite

About The Position

The Store Manager oversees daily operations and profitability for one or more retail financial-services locations affiliated with CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager serves and educates customers, processes financial transactions, handles cash, maintains regulatory and company-policy compliance, and helps the store meet its performance targets. The position may lead one or more Assistant Store Managers and requires travel among stores in the assigned district, with possible travel to neighboring districts and overnight trips.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of sales, customer service, and cash-handling experience.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Personal reliable transportation; public transportation or transportation from family or friends does not meet the stated requirement.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently demonstrate the company’s core values: accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.
Ability to travel to all stores in the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may also be required.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present customers with product and service options suited to their needs, and educate them about the product portfolio.
Use active listening to confirm or clarify customer information and address complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, and courtesy and collection calls, following regulations, procedures, and district or region volume expectations.
Handle and count cash, currency, and coins; manage the cash drawer and deposits; move cash between the secure safe and drawer; and potentially make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve overages or shortages.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree tasks on time.
Coordinate store operations, development, and training to help achieve metric targets.
Maintain the store staff schedule and help cover other stores in the district.
Support store staff in providing excellent customer service and demonstrating a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Perform other duties as assigned.